The Receptionist will be the first point of contact for visitors, clients, and new hires, providing exceptional customer service and administrative support. This position plays a vital role in maintaining a professional, welcoming, and organized environment that supports daily operations and positive company culture.
Essential Duties and Responsibilities:
- Greet and assist visitors, clients, vendors, drivers, and new hires in a courteous and professional manner, ensuring a positive first impression.
- Handle incoming calls, route them appropriately, and take accurate messages when needed.
- Maintain a clean, organized, and stocked breakroom, front desk and reception area.
- Prepare new hire orientation materials, verify I-9 documentation, and assist with onboarding tasks in UKG.
- Take new hire photos, assign assets, and coordinate lodging arrangements as needed.
- Provide general administrative support, including data entry, filing, scanning, copying, and mail distribution.
- Monitor inventory levels of office supplies.
- Assist with scheduling, ordering meals, and coordinating meetings or office events.
- Communicate effectively with leadership and team members through Slack, email, and company phone.
- Collaborate with other departments to support smooth operations and efficient communication.
- Uphold company policies, maintain confidentiality, and demonstrate professionalism in all interactions.
- Perform additional duties and special projects as assigned by the Office Manager or Operations Leadership.
Qualifications:
- High school diploma or equivalent required.
- Proven experience as a receptionist or in a similar role. Experience in a field office setting is desirable.
- Excellent verbal and written communication skills. Ability to communicate effectively with diverse individuals.
- Strong customer service orientation with a positive attitude. Ability to handle difficult situations with professionalism.
- Exceptional organizational and multitasking abilities. Attention to detail is crucial.
- Proficient in using office equipment (e.g., phone systems, printers) and computer applications (MS Office suite).
- Dependable and punctual, with the ability to manage time effectively.
- Discretion and integrity when dealing with sensitive information.
- Maintain a valid driver’s license that meets the Company’s insurance requirements.
- Must be able to read, write, and speak English, bilingual preferred.
Physical Requirements:
- Sit and work at a computer for extended periods of time.
- Sustain focus on computer screens for prolonged periods.
- Use hands and fingers for typing, writing, and operating office equipment.
- Communicate effectively via phone, virtual meetings, and in-person meetings, and understand verbal communication clearly.
- Move between rooms, attend meetings, and reach for supplies as needed.
- Lift and move objects, typically under 25 pounds, such as files, laptops, or office supplies.
Schedule: Monday - Friday
Exemption Status: Non-exempt
Reports To: Manager, Office Administration
