Finance Support Officer

Toters is an on-demand e-commerce and delivery platform and operates a service that enables customers to get anything in their city at the highest level of convenience.
At Toters, technology is at the heart of everything we do. We have product teams that are working hard everyday to create products that make our customers' lives easier. Our engineers are also continuously creating solutions to make our processes more efficient, all in an effort to get to our customers fast and at the best cost. If you are interested in working in a high growth startup environment, and look to be part of a team that will potentially change the way customers shop in the Middle East, apply now.
We are looking for a reliable Finance Support Officer to support in implementing the needed control over our commercial & Operation activities' and how it will affect our financials . In this role, you will give all the needed support to the commercial & operation team.

Responsibilities:

• Handle calls, emails and WhatsApp chat related to the stores.
• Provide support services for the commercial team.
• Compile financial data from internal portals i.e. statement of accounts, credit note, debit note.
• Front-line Support for Accounts, fixing/resolving/responding to Cases as knowledge & experience allows
• Raising cases to Account Managers and Finance department
• Maintenance of Account reports & company dashboards
• Extracting data from internal tools and systems in order to convert them into structured reports
• Making sure all activities are being properly documented
• Provide assistance for merchants account statuses and other relevant problems

Qualifications:

• Bachelor's or master's degree in management, accounting or relevant field
• Basic knowledge in finance
• Excellent knowledge in MS Office
• Excellent communication and interpersonal skills
• Detail-oriented
• Problem solving skills and analytical skills
• Solid experience with CRM software and MS Office (particularly MS Excel)
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to details
• Excellent listening, negotiation and presentation skills
• Strong verbal and written communication skills
• Extensive, accurate product knowledge
• Fluent in English , Arabic and Kurdish