Essential Functions of the Position
- Provide exceptional customer service to property owners and guests.
- Supervise housekeeping and inspection activities for 100+ units in coordination with Housekeeping Manager.
- Coordinate with multiple contract vendors to ensure consistency of standards across all properties.
- Coordinate turn-day cleans for multiple units at the same time in coordination with Housekeeping Manager.
- Deliver linens, bedding, and other items as needed to units.
- Respond quickly and courteously to guest and owner issues that are elevated to your level.
- Complete detailed property inventories and inspections by required deadlines.
- Maintain stockroom inventory and coordinate with manager for replenishment.
- Monitor vacant properties and respond to last minute reservations as needed.
- Communicate with multiple departments as needed to maintain all properties to a high standard.
- Assist Property Managers as assigned.
- Assist and supervise laundry facility as assigned.
- Other duties as assigned.
Knowledge & Skill Requirements
- Work effectively in a fast paced, constantly changing environment.
- Prioritize multiple tasks while maintaining high standards and efficiency.
- Work through challenging situations without lowering quality expectations.
- Solid multi-tasking skills along with the ability to meet deadlines.
- Delegate effectively and contribute to a culture that rewards hard work and empowers others to meet high standards.
- Willingness and ability to work weekends and holidays as business requires (40 hrs/week - some possible overtime in the peak summer season)
- Excellent verbal and written communication skills.
- Professional appearance along with a positive attitude.
- Be a team player and be willing to learn.
- Use smart phone and/or wireless tablet to monitor and update tasks and assignments.
- Experience with Microsoft Office required.
- Prior experience with vacation rental software Track is a plus but not required.
Additional Information:
- This role may require training and occasional work out of our warehouse near Gordon Rd and Market. Your base location will be in Carolina Beach or Wrightsville Beach (in the office, in the laundry facility and in the field).
- Must be able to provide reliable transportation with mileage reimbursement.
Benefits
- Full time position with full suite of benefits (Healthcare, Vision, Dental, Paid time-off, Paid holidays, etc.)
- 401(K) with company match.
- Bi-annual performance bonus structure.
- Company phone and fuel/milege allowance and/or possible access to company vehicle.
Job Type: Full-time
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 2 years (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person
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