Disbursement & Billing Operations Specialist

Tower Hill Insurance Group has an exciting opportunity for a talented Disbursement & Billing Operations Specialist who enjoys intellectual challenges and is seeking a rewarding career with a company that is experiencing growth. Not only is Tower Hill Insurance one of Florida's most trusted names in homeowners insurance, but it offers great opportunities for career advancement and personal growth, along with very competitive benefits and rewards. We are growing at a consistent pace and seek professional individuals with drive, team mentality, who want to make an impact, and are committed to a long-term career in the insurance industry.

The Disbursements & Billing Operations Specialist is responsible for executing and supporting insurance billing, disbursement, and refund operations across claims, commissions, policy billing, and accounts payable. This role ensures accurate, timely, and compliant execution of billing and disbursement activities, while supporting strong internal controls, responsive customer service, and effective cross-functional coordination with internal and external partners. This position plays a critical role in supporting the company’s financial integrity, regulatory compliance, and cash flow, while contributing to a positive customer and agent experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Execute scheduled check, ACH, and virtual card (vCard) payment runs for claims, refunds, commissions, and accounts payable in accordance with established procedures.
• Review and release vCards; confirm payment processing with banking partners (file-level coordination only).
• Process claims disbursements, including routine runs, expedited payments, and payment tracking support for Claims teams.
• Review credit balances and process policyholder and agent refunds, including voids, reissues, stop-pays, and reconciliation to billing systems.
• Process agent and broker commission payments via ACH; handle returns, failures, exceptions, and commission payment inquiries.
• Execute accounts payable disbursement runs, support vCard programs, and resolve returned payments, reissues, and vendor inquiries.
• Research and resolve disbursement exceptions, including rejected, missing, or disputed payments, and coordinate corrections with Accounting.
• Identify unclaimed payments and support escheatment processing, including submissions, check voids, balance transfers, and documentation.
• Coordinate with Compliance to perform OFAC screening during payment execution as required; maintain complete records and audit trails.
• Maintain policy billing schedules and verify system calculations for premium refunds, fees, taxes, and installment amounts.
• Respond to billing inquiries from Customer Service and Underwriting and manage billing-related correspondence.
• Support billing holds, cancellations, and reinstatements.
• Process and monitor billing adjustments and corrections, including small-balance write-offs and refund triggers following cancellations or credits.

ADDITIONAL DUTIES

This job description reflects the general duties considered necessary to describe the essential functions of the job and should not be considered a complete description of all the work requirements and expectations of the position. Tower Hill reserves the right to assign duties not listed herein as necessary to accomplish the goals of the organization.