Business Operations Coordinator

Responsibilities

As a Business Operations Coordinator, you will be responsible for:

• Managing our internal ticketing system for Data Center.
• Dispatching of engineering staff.
• Light project management for technical deployments and internal projects.
• Implementing best practices, standards, and processes, and own documentation,
• Monitoring productivity & profitability of resources.
• Managing the technology procurement lifecycle including forecasting, purchasing, asset management, returns, and reporting.
• Assisting in maintaining vendor relationships, hold vendors accountable for meeting SLAs and providing updates, and ensure timely delivery.
• Monitoring incoming/outgoing invoices, ensure timely bidirectional payment and resolution of discrepancies.
• Compiling monthly, quarterly, and yearly financial statements for presentation to the COO and board.
• Taking complete ownership of performance (SLA’s/KPI’s) and provide aggregate reporting.
• Acting as single point of contact for all administrative and operational questions.
• Working with development team to continually improve our internal tools.
• Managing and maintain relationships within our organization and within our parent organization.

Qualifications

The ideal candidate will have:

• Bachelor's degree or equivalent work experience required.
• At least 2 years’ experience required.
• Experience managing budgets and financial reporting preferred.
• Experience in a technology organization, specifically in a managed services organization, preferred.
• Strong written and verbal communication skills.
• A positive, friendly and helpful attitude
• Solid time management and organizational skills.
• A polished and professional presentation.
• Demonstrated ability for thoroughness, attention to detail, and good judgment.
• Ability to work well under pressure and to manage multiple priorities simultaneously while remaining calm and composed.
• Recognizes the value of both the small and large contributions made. Must have a “no task is too big or too small” mindset.
• Fully proficient in Microsoft Office Suite with particular expertise in Excel.

Benefits

Tower’s offices and garden roofdeck are located in TriBeCa, a neighborhood in downtown Manhattan. While we work hard, Tower’s cubicle-free workplace, jeans-clad workforce, and well-stocked kitchens reflect the premium the firm places on quality of life.

Apply online: https://www.tower-research.com/open-positions/?gh_jid=583154

Tower Research Capital LLC is committed to ensuring equal employment opportunities for all employees, including qualified employment applicants. The company strives to maintain an environment free of discrimination based on race, color, religion, gender, national origin, ancestry, age, disability, genetic information, military or veteran status, marital status, sexual orientation, gender identity, citizenship, or any other protected category or characteristic as defined by federal, state, or local laws. This equal employment opportunity policy applies to all employment practices, including but not limited to recruiting, hiring, advertising, promotion, transfer, reductions in force, social and recreational programs, training, employee development, compensation and fringe benefits, discipline, and termination.