Helpdesk Administrator

Tower Research Capital LLC, a high-frequency proprietary trading firm founded in 1998, seeks a smart and independent Helpdesk Administrator to join our Systems team. In this role, you will support day-to-day operations and resolve hardware issues.

As a Helpdesk Administrator, your responsibilities may include:

• Resolving trouble tickets for Linux and Windows users
• Deploying Windows and Linux desktops
• Creating and maintaining user accounts
• Repairing and upgrading hardware including desktops, servers, laptops, printers, and scanners
• Racking and stacking servers
• Researching materials for orders through vendors
• Providing front-line user support with minimal supervision
• Managing and maintaining on-site inventory
• Keeping data centers and shared spaces clean and organized

You should be motivated to find the best solutions to problems of all sizes, whether they require visiting data centers or crawling under desks. Our ideal candidate will have:

• A solid knowledge of PC hardware and computer internals
• Deploying Windows and Linux desktops
• Creating and maintaining user accounts
• Repairing and upgrading hardware including desktops, servers, laptops, printers, and scanners
• Racking and stacking servers
• Researching materials for orders through vendors
• Providing front-line user support with minimal supervision
• Managing and maintaining on-site inventory
• Keeping data centers and shared spaces clean and organized

Additionally, you should be able to:

• Prioritize on the fly by juggling multiple assignments simultaneously
• Handle a heavy workload and “fight fires” without losing your cool
• Work well independently with minimal supervision
• Lift up to 40 pounds
• Work occasional night and weekend hours
• Occasional travel to Tower’s other offices

Benefits

Tower's main office and garden roofdeck are located in TriBeCa, a neighborhood in downtown Manhattan. While we work hard, Tower’s cubicle-free workplace, jeans-clad workforce, and well-stocked kitchens reflect the premium the firm places on quality of life.

Benefits include:

• Competitive salary
• 401(k) with company matching
• Five weeks of paid vacation per year plus nine aid holidays
• Free breakfast, lunch, and snacks on a daily basis
• Free gym membership
• Free tickets to New York events, including the US Open and TriBeCa Film Festival

Tower is not accepting third-party resume submissions for this position.