Location: This position is based on-site in Lebanon, KY. Remote work is not available. Shift: 1st Shift (8:00 a.m. - 5:00 p.m.)
Employment Type: Full-Time
Key Responsibilities
- Receive and manage customer quality concerns through customer portals and internal systems.
- Issue quality alerts and communicate concerns to production, quality, and engineering teams.
- Coordinate containment activities, sorting, certifications, and short-term countermeasures.
- Track and document customer complaints, investigations, and corrective actions.
- Collect and analyze investigation data and develop customer reports.
- Submit responses and final reports to customers within required deadlines.
- Monitor customer portals and ensure timely closure of quality issues.
- Request, review, and process returned defect parts according to company procedures.
- Lead root cause analysis using 5-Why, 8D, and other problem-solving methodologies.
- Support IATF audits and maintain required quality documentation.
- Collaborate with customers and internal teams to resolve quality concerns and PPM disputes.
- Identify and implement continuous improvement (Kaizen) opportunities.
Qualifications
- Bachelor's degree in Engineering, Quality, or related technical field, or 2-3 years of quality or engineering experience in a manufacturing environment.
- Strong customer relationship and communication skills.
- Experience with root cause analysis, corrective actions, and problem-solving methodologies.
- Ability to read and interpret engineering drawings and technical specifications.
- Experience with IATF 16949, TS 16949, or automotive quality systems preferred.
- Internal auditor training and statistical analysis experience preferred.
Technical Skills
- Microsoft Office Suite, particularly Excel
- Customer quality portals and reporting systems
- Blueprint reading and technical documentation
- 5-Why, 8D, and other structured problem-solving tools
Physical & Work Environment
- Combination of office and manufacturing floor activities.
- Frequent standing, walking, and occasional lifting of up to 50 pounds.
- Moderate noise environment.
- Occasional overtime and weekend work may be required.
Equal Employment Opportunity
TG Kentucky, LLC is proud to be an Equal Employment Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, or any other characteristic protected by applicable law.
