Business Development Representative

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Advertised as : Business Development Representative

Location: Toronto Office (Eglinton East or The Well, DT Toronto)- Hybrid

Reports to: B2B Sales Supervisor

Contract: Regular, Full-time

Education: College Diploma / Degree

Travel Requirements: No

For existing vacancy: Yes

About Us

Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

• Autonomous - We encourage and trust your decision making skills.
• Progressive work environment- If you have skills to prove we have all ladders for you to grow
• Flexible - We believe in results
• Innovative - All ideas matters
• Inclusive - Everyone is Included and everyone wins

About the job

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of on-line media combined with your communication skills and analytical abilities shapes how new and existing businesses grow.

The Business Development Representative works on a vendor team that supports Google’s New Business Sales Team - a group of highly-skilled professionals whose focus is on engaging and obtaining high potential advertisers, and subsequently persuading them to incorporate Google's range of marketing products (YouTube, Google Ads and the Google Display Network) into their current Marketing strategies. This global and dedicated team is the engine behind Google’s continued growth.

Note: Advertised as BDR but the role's name is B2B Sales Customer Expert II

Annual Base Salary starting at CAD $51,000 with earning potential from 5-30% bonus based on maximizing bonus and in-year increments.

Responsibilities

• Outreach to high quality, policy-compliant leads for the New Business Sales team to work on.
• Manage both our existing sales pipeline and developing new business opportunities
• Evaluate prospective client potential, aligning with sales team expectations
• Work through pipeline by identifying and contacting decision-makers, screen potential business opportunities, select the deals inline with strategies, and lead and facilitate pitch logistics
• Perform needs assessment with business decision makers to identify eligibility and potential.
• Demonstrate ability to meet/exceed quarterly targets.
• Book appointments with sales representatives who will close the deal.
• Manage lead pipeline rigorously to follow internal service levels.
• Work closely with internal and external stakeholders.

Qualifications

• Min. 1-2 years experience in market research, pre sales and sales.
• Previous BDR or outbound sales experience preferred, with track record of strong performance
• Minimum education level of Bachelor's or higher education
• Able to think strategically and follow market trends
• Intermediate Google spreadsheet skills (ability to work with pivot tables, vlookups, etc)
• Strong time management skills. Able to multitask and stay detail oriented.
• Outstanding written and verbal communication skills
• Goal oriented, self-motivated individual who is confident, competitive, tenacious and proactive
• Strong business acumen with the ability to evaluate multiple business models
• Persistence – Pre-sales representatives who have frequently dealt with different types of prospects and customers. Showcase a positive attitude to qualify and transform leads to sales while achieving quarterly targets in a dynamic environment.
• Communication skills – A personable communicators who clearly and persuasively describe products and services to customers to encourage sales transactions
• Problem-solving skills –Identify and address prospect and customer concerns during the entire process

Benefits & Perks

• Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
• Robust career path with a full development plan and the opportunity to grow in the organization.
• Paid 4 weeks training, 2 weeks leave.
• Continuous learning through progressive training that is specific to your tenure and skills.
• Competitive salary with incentive programs
• Positive and supportive environment
• Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Schedule

• Fixed schedule Monday to Friday, 9 hrs shift from 9 AM to 6 PM.

Location

• Candidates are advised to be within travel distance from our primary location Yonge & Eglinton.
• Hybrid setup, 4 weeks of product training will be on-site.

Please note that we may use Artificial Intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgement.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.