This position is responsible for overseeing all aspects of the Food & Beverage Department. The candidate will manage the operations of our restaurant and banquet team encompassing the responsibilities below as well as other responsibilities within the department not listed here.
- Oversee all food and beverage operations, including restaurants, bars, room service, banquets, and catering.
- Ensure exceptional guest service and maintain high standards of hospitality.
- Develop and implement operational policies, procedures, and service standards.
- Manage daily operations to ensure efficiency, quality, and profitability.
- Recruit, train, schedule, supervise, and evaluate food and beverage staff.
- Foster a positive team culture focused on customer service and operational excellence.
- Monitor labor costs and staffing levels to align with business demands.
- Develop and manage departmental budgets and financial performance.
- Analyze sales, revenue, food cost, beverage cost, and labor metrics to achieve profitability goals.
- Control operating expenses while maintaining quality and service standards.
- Oversee inventory management, purchasing, and vendor relationships.
- Ensure proper receiving, storage, and inventory control of food, beverages, and supplies.
- Minimize waste through effective inventory and cost-control practices.
- Collaborate with chefs and culinary teams to develop menus, pricing, and seasonal offerings.
- Ensure consistent food quality, presentation, and beverage standards.
- Monitor guest feedback and implement improvements to enhance the dining experience.
- Ensure compliance with all health, safety, sanitation, and food handling regulations.
- Maintain compliance with alcohol service laws and responsible beverage service practices.
- Conduct regular inspections to ensure cleanliness and operational readiness.
- Coordinate food and beverage services for meetings, weddings, conferences, and special events.
- Work closely with sales and event planning teams to execute successful functions.
- Resolve guest concerns and service issues promptly and professionally.
- Monitor industry trends and recommend new products, promotions, and service innovations.
- Develop marketing and promotional initiatives to increase revenue and guest engagement.
- Prepare operational reports and present performance updates to hotel leadership.
- Collaborate with other hotel departments, including Front Office, Housekeeping, Finance, and Engineering, to ensure seamless guest experiences.
- Maintain equipment and facilities by coordinating preventive maintenance and repairs.
- Ensure adherence to brand standards and company policies.
- Drive continuous improvement initiatives to enhance guest satisfaction, employee engagement, and financial performance.
