Learning Tech Admin

Job Title: Learning Tech Admin
Location: Atlanta, GA, United States
Duration: 3+ months possible extension
Job Description:
The Learning Technology Administrator role is focused in the enterprise administration of learning technology products such as learning management systems (PeopleSoft ELM, SumTotal and SkillPort), mobile learning platform (onPoint Digital), virtual/web-based instructor-led training tools (WebEx or Adobe Connect), off-the-shelf content vendors, and other systems. Enterprise administration of tools include the configuration and operational support of platform as well as the support for training coordinators, instructors, and other key functional roles. This position will work closely with TMD Curriculum Development and Learning Strategy to upload, test, and deploy web-based training in support of key training initiatives. This role reports to the Manager, Learning Technology.
Primary Responsibilities and Essential Functions
• Serves as the enterprise administrator for LMS and other learning technologies
• Collaborates with Curriculum Development, Learning Strategy, and content vendors on deployment process to incorporate appropriate assets, upload output packages for web-based training solutions, and tests to ensure AICC/SCORM protocols function as needed in the LMS within agreed upon SLAs
• Analyzes and manages the quality and integrity of the data held in learning technology products.
• Partners with other TM&D team members to identify and rectify content or data issues in learning technology products.
• Performs Tier 2 functional support for learning systems within agreed upon SLAs.
• Acts as an escalation point for complex support issues/questions from internal stakeholders and further escalate issues as appropriate.
• Reports and analyzes key performance metrics for learning technology.
• Advises or recommends appropriate learning solutions and logistic methodology as needed to support key learning initiatives

Requirements:
• 2 or more years of experience required in related field (i.e. HR, Business, Information Technology, etc.)
• Requires strong knowledge of data analysis techniques by resolving missing/incomplete information or inconsistencies/anomalies in more complex data
• Excellent communication (written and verbal) and interpersonal skills to work effectively with teams throughout organization

Preferred
• BS/BA degree in related discipline strongly desired (i.e. HR, Business, Information Technology, etc.).
• Experience in telecommunications industry desired
• Experience in enterprise management of Learning Management Systems (LMS), mobile learning platforms (OnPoint Digital), Web/Virtual Instructor Led Training (WebEx, Adobe Connect), and other learning technology tools
• Proficiency of desktop applications and computing tools, reporting and query tools
• Demonstrated basic understanding of HTML and Java-script related to web-based training content and AICC/SCORM communication
• Possesses and applies a broad knowledge of principles, practices, and procedures involving learning technology products
• Exceptional critical thinking skills with the ability to demonstrate enterprise wide thinking
• Experience with OnPoint Digital Mobile Learning Platform, PeopleSoft Enterprise Learning Management and SumTotal
• Experience working in a virtual workplace environment for key stakeholders
• Experience with web-based content tools such as Articulate, Captivate, Lectora, etc.

Ishan Sharma

Tech Providers, Inc.

(404) 594-6193