Journeyman Computer User Support Specialist

TQI Solutions seeks proactive, visionary thought leaders to drive impactful solutions for our clients. We value our team and offer work-life balance, competitive benefits, and opportunities for career growth. Join us and immerse yourself in a rewarding experience supporting critical Department of the Navy technical operations.

We are currently seeking a Journeyman Computer User Support Specialist to support our client located in Bremerton, Washington. This role provides hands-on IT support, software management, and systems troubleshooting while working closely with customers, technical teams, and leadership to ensure reliable system operations and mission success.

The estimated salary range for this role is $68,000–$72,000 per year. Final compensation is dependent upon the candidate's skills, qualifications, contract-specific guidelines, and geographic location. TQI is committed to pay equity and compliance with Washington State pay transparency requirements. We do not request or consider prior salary history when making employment offers.

Responsibilities 

• Troubleshoot CAD/CAM software issues and resolve connectivity problems between tools and computer systems.
• Install, manage, and maintain software licenses across network environments.
• Support Change Control Boards (CCBs) to evaluate and approve new software solutions.
• Download, apply, and manage software patches and updates.
• Develop desk guides and documentation for new processes and procedures.
• Collaborate with team members to resolve technical support tickets and system issues.
• Assemble and configure computer systems for customer use.
• Configure user accounts and install required software and hardware.
• Coordinate with vendors to support hardware and software installations.
• Manage equipment inventories and track IT assets.
• Deploy and verify functionality of PIT systems.
• Support day-to-day remote technical aspects of product operational data to identify diagnostic issues in enough detail to determine if the root cause is hardware or software.
• Apply specific functional knowledge, including working and general industry knowledge.
• Develop or contribute to solutions to a variety of problems of moderate scope and complexity.
• Work independently with some guidance and review or guide activities of more junior employees.
• Operate within Windows operating system environments.
• Collaborate with customers to develop and implement effective technical solutions.
• Maintain clear communication with Branch Managers, Team Leads, and customers to set expectations and resolve issues.
• Provide support across branch activities as required.
• Experience with industrial machine software.
• Experience with ServiceNow ticketing system.

This is a full-time, salaried, exempt position.

Qualifications 

• CompTIA Security+ certification.
• 2 years of customer support experience.
• 2 years of general IT experience.
• Familiarity with Windows 10 operating systems.
• Ability to troubleshoot software, hardware, and network-related issues.
• Strong problem-solving skills and the ability to work in a team-oriented environment.
• Ability to manage multiple priorities while maintaining attention to detail.

Security Requirements 

• U.S. citizenship is required due to federal contract requirements.
• The incumbent will be subject to a background investigation.
• Ability to obtain and maintain a U.S. government security clearance.

This position requires the ability to maintain the required U.S. government security clearance throughout employment.

TQI Solutions, Inc. is a Service-Disabled Veteran-Owned Small Business with staff located in VA, WA, DC, GU, HI, and CA. We provide Mission and IT Support Services to a wide range of DoD clients. At TQI Solutions, our aim is to surpass customer expectations through results-oriented services and solutions that ensure mission success. We take pride in fully embracing our clients' missions as our own and consistently delivering world-class technical solutions. Our team comprises dedicated problem solvers who prioritize building lasting and mutually trusting relationships with our customers.

TQI Solutions is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, disability, or veteran status.