About Protomiq
At Protomiq, we believe that the auto dealerships that win are the ones that create better experiences for their customers. That's why we build technology that helps dealers connect with shoppers, turn interest into action, and drive measurable business results.
More than 6,000 dealerships across North America rely on Protomiq's solutions to engage customers, improve performance, and stay competitive in a rapidly evolving market.
From independent dealerships to some of the largest dealer groups and automotive brands in the industry, Protomiq is trusted by dealerships focused on what comes next.
If you're excited by innovation, customer impact, and the opportunity to help shape the future of automotive retail, you'll fit right in.
Working at Protomiq
At Protomiq, your work matters. We're a team of builders, problem-solvers, and innovators who are passionate about helping our customers succeed. Here, you'll be empowered to move quickly, embrace new ideas, and make a visible impact on the business.
We offer competitive compensation, comprehensive benefits, professional development opportunities, and a culture built on collaboration, accountability, and growth.
Who you are
You are a self-driven problem solver, comfortable working independently in a dynamic technical environment. Your organizational and prioritization skills are a strength, and you thrive in fast paced client service situations. Your leaders and peers see your drive for success, matched only by your internal drive to get it right and on time.
What you will do
Our Tier 1 Specialists complete basic customer requests, assist with website installations, configure plugins and integrations, and manage third-party technical requests to ensure accurate and timely task resolutions. You will also perform quality assurance checks, maintain detailed account documentation, and collaborate closely with the Tier 2 team to expand your technical knowledge and continuously improve operational processes and customer support experiences.
Job Responsibilities:
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