Northeast Ground Operations Supervisor-HPN

Tradewind Aviation is a leading Part 135 commuter and on-demand private charter operator with operational bases at the Waterbury/Oxford, CT (OXC), Westchester, NY (HPN), Stuart, FL (SUA) and San Juan, PR (SJU) airports. Founded by aviation enthusiasts in 2001 on the premise that all flights deserve the highest quality aircraft, crew, and service, Tradewind provides personal air travel—both private and scheduled service—throughout North America and the Caribbean.

For more details visit www.flytradewind.com

About the Candidate / Role

Tradewind Aviation is looking for a full-time Supervisor, Northeast Ground Operations to be based in White Plains, NY. The purpose of the Supervisor, Northeast Ground Operations, is to supervise and help streamline day-to-day operations at all Northeast stations. The ideal candidate will be customer service focused and able to work in a fast-paced environment. Must be flexible with work schedule and able to work weekends and holidays.

Essential Functions

• Assist in supervising the concierge; assist in ensuring team members are properly trained including service, expectations, and policies.
• Ensure everyone is professional and most importantly safe.
• Monitor performance and recommend corrective action. Alert management of potentially serious issues.
• Travel to each location to cover shifts as needed including ACK, MVY, TEB, HPN, BED
• Manage scheduling for concierge and ramp agents.
• Assist in the confirmation of hours worked with Paylocity.
• Point of contact for the office and outside vendors.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Perform other duties as assigned which may include assisting the ramp agents.
• Maintaining facility readiness at all locations, including inventory and daily upkeep,
• Assist in the inventory checklist of the condos in the NE as well as PR.
• Manage the catering inventory for the NE
• Assist with the management of the crew cars with the NE team.
• Alert PR team when a crew car is showing maintenance on the tracking system.
• Assist in training of Client Experience, assuring the vision of CX is being met.
• Assisting in audits of each airport with the Director of Safety in NE.