Tradewind Aviation is a leading Part 135 commuter and on-demand private charter operator with operational bases at the Waterbury/Oxford, CT (OXC), Westchester, NY (HPN), Stuart, FL (SUA) and San Juan, PR (SJU) airports. Founded by aviation enthusiasts in 2001 on the premise that all flights deserve the highest quality aircraft, crew, and service, Tradewind provides personal air travel—both private and scheduled service—throughout North America and the Caribbean.
For more details visit www.flytradewind.com ABOUT THE CANDIDATE / ROLE Tradewind Aviation is seeking a seasonal part-time Customer Service Agent to join our team in San Juan, PR. The ideal candidate is passionate about delivering personalized, memorable experiences and takes pride in providing the highest level of service to our clients. As a key member of our Passenger Service team, you will thrive in a fast-paced, evolving environment that values collaboration, respect, accountability, growth, and shared success.
Schedule:
Candidate must be available to work on a fixed and/or rotating schedule including mornings, afternoons, evenings, weekends, and holidays. This is a seasonal temporary role with potential for growth ESSENTIAL FUNCTIONS Warmly welcome guests to create a positive arrival and departure experience. Listen to and resolve guest problems and complaints promptly. Ensure safety-conscious behaviors in all operational processes. Guide and assist clients through the U.S.
Customs and Border Protection international clearance process. Deliver seamless VIP service experiences. Escort passengers during the boarding process and assist with screening procedures. Assist unaccompanied minors and passengers with special needs. Support and maintain VIP Lounge facilities to company standards. Communicate clearly with clients, agents, flight crews, and vendors. Assist with station upkeep and cleaning of work areas.
Follow company standard operating procedures and the Ground Operations Manual. Perform other duties as assigned by management.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Tradewind Aviation is a leading Part 135 commuter and on-demand private charter operator. Founded in 2001, the company provides personal air travel, both private and scheduled service, throughout North America and the Caribbean.