House Attendant

ABOUT OUR ROLE

The House Attendant creates a memorable guest experience by ensuring the facilities are safe, well maintained, upkept, and by creating a welcoming atmosphere for all.

ABOUT OUR VALUES

We believe in guiding the adventure, saying yes to possibilities, and working together as one team. With excellence at our core and a touch of magic in every detail, we create experiences that are authentic, elevated, and unforgettable.

ESSENTIAL FUNCTIONS

• Constantly monitor and maintain cleanliness of recreation areas throughout entire resort..

• Be knowledgeable about daily hotel operations, logbooks, and communication channels to be up to date with all changes, new procedures and/or contributions to events.

• Obtain daily briefings about events to effectively deal with all foreseen situations.

• Maintain cleanliness and organization of all public areas and back of the house closets.

• Transport linens and other supplies as requested to and from housekeeping teams.

• Inspect and report the condition of all furniture for tears, rips, and stains.

• Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, and air vents.

• Clean windows and doors.

• Inspect the condition of planters and plants to remove debris and water.  

• Remove stains, scuff marks from hallways and baseboards.

• Empty trash and recycling containers.  

• Use designated chemicals, supplies, and equipment to clean various floor surfaces. Remove debris from elevator tracks.     

• Sweep and dust entrance.

• Ensure security of the hotel property.

• Clean and maintain outdoor public areas, remove soiled towels from spa area and replenish with new.  Replenish firewood in designated areas.  

• Clean and maintain public restroom areas.

• Use proper equipment, wear appropriate personal protective clothing (PPE) and employ the correct lifting procedures, as necessary to avoid injury.  

• Exhibit a friendly, helpful, learning, and courteous manner when dealing with guests and fellow employees.

QUALIFICATIONS

Minimum Qualifications:

• Professional verbal communication skills.

• Flexibility to work mornings and evenings, weekdays and weekends, and holidays.

• Problem solving skills with the ability to navigate complex situations, address guest complaints and find solutions promptly.

• Customer Oriented Attitude exhibiting a friendly, professional demeanor, focused on creating a welcoming atmosphere to the entire work environment.

• Knowledgeable, having a quest to learn, be well-informed about the area, services, events, pricing, and promotional offerings.

Basic Competencies:

• High level of professionalism, able to follow instructions with follow-up, respect, and integrity.

• Understand oral and written communications, follow detailed directions, and provide clear instructions/directions.

• Basic skills such as: attention to detail skills, reasoning skills and multi-tasking and prioritization skills.

PHYSICAL REQUIREMENTS

• Must be able to remain upright continuously on a firm surface for an 8–10-hour shift.

• Must be able to move at least 20 pounds up to 5 feet high without another person's aid.

• Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

• Must be able to ascend to 12 feet in height on a ladder. 

• Must be able to position oneself appropriately to efficiently make beds, carry trash, vacuum, sweep, dust and be able to assist guests with luggage and set up event rooms.

ABOUT OUR

BENEFITS

SCHEDULE

Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality– on any day at any hour, including evenings, weekends, and holidays.

The specific statements shown in each section of this Job Description are not intended to be all-inclusive.  They represent typical elements and criteria considered necessary to perform the job successfully.  The job’s responsibilities/tasks may be modified and/or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made.