Job Summary:
Responsible for overseeing and managing the shipment of goods across international and domestic supply chains. This role ensures that freight is transported efficiently, cost-effectively, and in compliance with all regulatory requirements. The coordinator works closely with customers, carriers, agents, customs brokers, and internal teams to manage logistics, documentation, and problem resolution.
Key Responsibilities:
1. Freight Coordination & Shipment Management
- Plan, schedule, and coordinate shipments via air, ocean, and ground transportation.
- Ensure smooth execution of shipments from origin to destination while monitoring transit times and delivery deadlines.
- Liaise with carriers, suppliers, and customer to manage shipping schedules and resolve any issues.
- Track and update shipment status, providing customers with timely updates.
2. Documentation & Compliance
- Prepare and review shipping documentation, including waybills, commercial invoices, packing lists, and certificates of origin.
- Ensure all import and export documentation meets regulatory and customs requirements.
- Work closely with customs brokers to facilitate clearance and ensure compliance with international trade regulations.
- Maintain accurate records of shipments, customs documentation, and freight charges.
- Operational invoice customers
3. Customer Service & Client Relations
- Act as the primary point of contact for customers, ensuring excellent customer service and timely communication.
- Address customer inquiries, provide shipment updates, and resolve any transport-related issues.
- Develop and maintain strong relationships with customers to support long-term partnerships.
5. Problem-Solving & Risk Management
- Identify potential delays or issues in freight movement and implement corrective actions.
- Handle disputes, damages, and claims with carriers and insurance providers.
- Ensure shipments are properly insured and risk mitigation strategies are in place.
6. Coordination with Internal Teams
- Work closely with sales, pricing, procurement, warehouse, and customer service teams to align freight operations with business needs.
Required Skills & Qualifications:
- Minimum 5 years of business experience in a global business network.
- Minimum 5 year of similar role experience in a global freight forwarding network.
- Bachelor's or higher degree.
- Minimum B2 English level.
- Profeciency in freight management software and Microsoft Office.
- Strong knowledge of international shipping regulations, customs procedures, and Incoterms.
- Excellent organizational skills and attention to detail.
- Strong problem-solving abilities and ability to work in a fast-paced environment.
- Effective communication and customer service skills.
- Ability to multitask and prioritize workload efficiently.
- Familiarity with hazardous materials shipping and compliance.
Preferred Qualification:
- Holding FIATA and/or IATA certification
Work Environment:
- Remote-based role with occasional visits to warehouses, ports, or customer locations.
- May require occasional after-hours availability to handle urgent shipments or international time zone differences.
