About Company
Transparent BPO is a leading provider of contact center BPO services. Through talent, process, and technology, we integrate with our client’s brand and culture to deliver a superior customer experience across all channels. We are looking for talented people who are committed to achieving excellence and will help us to continue to be a world-class provider of outsourced contact center solutions for our clients.
Job Description Summary of Responsibilities: The Trainer drives agent success by delivering high-impact, client-aligned training for both new hires and tenured staff. Beyond the classroom, they serve as a critical bridge to production—monitoring speed to proficiency to ensure a fast, high-quality ramp-up. They maintain meticulous records and serve as a central communication hub, providing actionable insights to both Training and Operations leadership to ensure every agent hits the floor ready to excel.Requirements:- Strong communication and presentation skills.
- At least 1 year of experience as a program trainer or A minimum of 1 year of adult teaching experience.
- Ability to adapt to a fast-paced environment and align with client expectations.
- Willingness to work onsite at the Belmopan location.
- Attention to details (Written and Verbal communications)
- Strong classroom presentation skills
- Proactive client communication, alignment, and partnership
Qualifications and Skills:
- Strong written and oral communication skills
- Be committed to punctuality and attendance
- Ability to multi-task and work independently to complete tasks in a timely manner.
- Excellent organizational and prioritizing skills.
- Strong follow-up skills with attention to detail.
- Experience in training is a plus
- Being fluent in Spanish is a plus (not mandatory)
- Excellent customer service and positive interpersonal skills.
- The ability to work and collaborate with employees at all levels within different offices.
- Strong analytical, problem-solving, and decision-making skills.
- Ability to work flexible hours with the possibility of working outside of contractual hours.
- Ability to give and receive feedback appropriately.
- Ability to maintain a high degree of confidentiality.
- Ability to stay cool and collected in emergency situations.
- Be proactive and able to work independently, with minimal supervision
- Understanding/use of Microsoft office for training tool development (create excel trackers, PowerPoint presentation, action plans etc.)
- Able to meet productivity demands with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment
- Experience at working both independently and in a team-oriented, collaborative environment is essential
- Is persuasive, encouraging, and motivational when giving feedback to others
