About Company
Transparent BPO is a leading provider of contact center BPO services. Through talent, process, and technology, we integrate with our client’s brand and culture to deliver a superior customer experience across all channels. We are looking for talented people who are committed to achieving excellence and will help us to continue to be a world-class provider of outsourced contact center solutions for our clients.
Job Description Summary of Responsibilities: The Trainer drives agent success by delivering high-impact, client-aligned training for both new hires and tenured staff. Beyond the classroom, they serve as a critical bridge to production—monitoring speed to proficiency to ensure a fast, high-quality ramp-up. They maintain meticulous records and serve as a central communication hub, providing actionable insights to both Training and Operations leadership to ensure every agent hits the floor ready to excel.
Role Summary:
The Travel Pass Go Program Trainer will prepare agents to successfully manage inbound hotel reservation and sales calls. The role will focus on developing strong product and reservation knowledge, customer needs discovery, sales techniques, objection handling, closing skills, reservation accuracy, customer experience, and system proficiency.
Key Responsibilities:
Core Requirements:
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Transparent BPO is a customer service outsourcing company that provides a range of services including inbound and outbound call handling, email support, and chat support. They focus on delivering high-quality customer experiences for their clients.