Account Manager

Do you want to work for the global leader in the language services and technology industry?

Are you interested in helping international brands/organisations find and implement solutions that allow them to communicate, operate and sell their products and services efficiently and effectively? And are you the type of person who enjoys an integrity focused, fast-paced, entrepreneurial, innovative, vibrant environment? Then we'd like to hear from you!

TransPerfect’s vision is to be the world's premier provider of global language and business solutions. We will accomplish this by applying our values, passion, dedication, and innovation to help our clients improve their businesses and achieve their goals on a global scale. Our services portfolio covers everything from business support services such as interpretation, multicultural and digital marketing, SEO and website globalisation to multimedia work, video, e-learning and training, and legal support services. All services and client partnerships are aided by best-in-breed software platforms, specialised in optimising business processes.

That’s enough about us – what about you?

We look for and appreciate anyone who is willing to roll up their sleeves and get stuck in! We offer a fast growth path for career and personal development and provide full training around our services, technology solutions and workflows. Therefore, the key skills we are looking for are solid communication and relationship building abilities, keeping a cool head under pressure and really owning your role, taking responsibility for your clients and their business success.

If this sounds like you, we would love to hear from you! We have over 140 offices worldwide, but this particular opportunity is to be based in one of our offices in Paris, London or Milan.

Position Summary:

The main focus of this role is sales and business development focused on the Life Sciences industry and requires a person with a strong entrepreneurial mindset and a proactive attitude in outbound sales.

Key position responsibilities:

• Develop prospective clients through several strategies including internet sourcing, trade show lists, referrals, various professional directories and personal investigation

• Foster and close new clients through referrals, cold calling, networking, and other means (trade shows, regional organisations, etc.)

• Responsible for growing new business from existing clients, including working closely with senior leadership to expand current relationships and up-sell the TransPerfect portfolio

• Creatively problem solve to improve current new business development strategy

• Negotiate rates and deadlines with prospective and current clients

• Educate prospective and existing clients regarding the translation process, including TransPerfect’s rates, justification for turnaround time, and competitors’ information

• Liaise with production to ensure that all jobs are handled appropriately and with keen attention to detail, resulting in a perfect product

• Consistently follow up with clients to ensure their satisfaction with delivery, quality and customer service

• Understand all industries that TransPerfect markets to including industry leaders, current events and any other pertinent data

• Perform other special projects or duties when required

Essential skills required:

• Commit to a high level of integrity and service

• Superior written and spoken communication skills in Italian & English

• Deliver quality work

• Service focused with a desire to exceed clients’ expectations

• Owning your performance and taking responsibility

• Multitask and work with a sense of urgency in a fast-paced environment

• Commit to always treating everyone (from clients to co-workers to vendors to business partners) with the ultimate level of respect

• Work well in a team with people from a variety of different backgrounds and cultures

• Build and maintain strategic relationships with clients and co-workers

• Celebrate diversity and embrace new ideas and differing perspectives

• Be financially responsible and make sound financial decisions

• Take active measures to achieve results and solve problems

Experience required:

• Problem solving mindset

• Strong interpersonal skills with prior experience in a client facing role

• Strong written and spoken communication skills

• Good analytical skills with attention to detail

• Most importantly, the ideal candidate must demonstrate ability to: multitask in a fast-paced environment, work well with people from a variety of different backgrounds and cultures, build strategic relationships with clients and co-workers, work as part of a team, take active measures to solve problems and commit to a high level of service

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