TransPerfect is the world's largest provider of language services and technology solutions for global business. From offices in over 100 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide.
What You Will Be Doing
The position of the Client Services Associate is responsible for serving as the first level of support to existing clients, and managing and coordinating the completion of all language projects. This person will be part of our Medical Writing division. Respond to client requests for new project initiatives through our centralized technology Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team Where applicable, initiate some project specifics to set the production team / individual project up for success Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, and providing a high level of service Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables Serve as the central point of contact for and liaison between external client contact and internal production staff Set and fulfill client expectations Comply with all ISO regulations, processes and procedures Potentially trouble-shoot problem projects Understand and abide by individual project instructions and effectively communicate to the production team Investigate client complaints where applicable Discuss issues with clients and production staff and creatively problem solve to alleviate issues Complete all other tasks as assigned by a manager Required
skills and qualifications:
Minimum Bachelor’s degree or its equivalent Excellent written and verbal communication skills in English Experience in customer service Excellent problem solving and analytical skills; must be able to take active measures to solve problems and commit to a high level of service Effective time management and ability to multi-task in a fast-paced environment Ability to work well with people from a variety of different backgrounds and cultures, work independently and as part of a team Experience coordinating projects and assignment of resources a plus Strong MS Office/computer skills In order to apply, please submit your CV in English
Job details are sourced from the employer's original posting.
Open job postingAbout the company
For over 20 years, TransPerfect has provided comprehensive language and technology solutions to help our clients communicate and conduct business more effectively in a global marketplace. Equipped with a quality management system certified to both the ISO 9001:2008 and EN 15038:2006 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, multicultural marketing, training and learning, and legal support services. TransPerfect also offers a suite of cutting edge technologies that significantly reduce costs and improve consistency throughout the translation process, making TransPerfect the vendor of choice for the world's leading multinationals. With annual revenues of over $470 million, TransPerfect is the world's largest privately held provider of language services and technology solutions. From offices in more than 85 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and EN 15038 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong. TransPerfect offers a comprehensive benefits package including: medical, dental, vision, 401k, paid time-off, company sponsored life insurance, short term and long term disability, flexible spending account options, and a pro-active and accessible HR department that focuses on the staff's health and happiness.