About the Role
We’re looking for a Client Support Specialist to join our growing support team. In this role, you’ll be the first point of contact for our clients, helping them solve issues, learn the platform, and get the most value from Wordbee. You’ll work closely with colleagues across Product, Operations, and Sales to ensure that every client interaction is clear, timely, and helpful.
This position is ideal for someone who enjoys troubleshooting, communicating with people from around the world, and continuously learning about new tools and workflows.
Key Responsibilities
Respond to client questions and support tickets with professionalism and care.
Diagnose and resolve common platform or workflow issues.
Escalate complex problems to senior support or product teams when needed.
Contribute to internal documentation and help center articles.
Share feedback and insights from clients to help improve Wordbee’s platform and processes.
Collaborate with team members to ensure smooth handovers and consistent service quality.
Required Qualifications
2–3 years of experience in client or technical support, ideally for a SaaS or technology-based company.
Strong communication and problem-solving skills.
Comfortable working with support platforms such as Zendesk or similar tools.
Fluent in English (spoken and written).
Based in or able to work from one of our European office locations (Prague, Barcelona, Warsaw, etc.).
Preferred Qualifications
Experience supporting clients in the localization, language, or technology sectors.
Interest in creating client resources such as tutorials or how-to guides.
Why Join Wordbee
You’ll be part of a global team helping leading brands and organizations manage multilingual projects every day. At Wordbee, your ideas are valued, your curiosity is encouraged, and you’ll have the opportunity to grow your skills while contributing to a friendly, collaborative team that supports clients across Europe and beyond.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
For over 20 years, TransPerfect has provided comprehensive language and technology solutions to help our clients communicate and conduct business more effectively in a global marketplace. Equipped with a quality management system certified to both the ISO 9001:2008 and EN 15038:2006 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, multicultural marketing, training and learning, and legal support services. TransPerfect also offers a suite of cutting edge technologies that significantly reduce costs and improve consistency throughout the translation process, making TransPerfect the vendor of choice for the world's leading multinationals. With annual revenues of over $470 million, TransPerfect is the world's largest privately held provider of language services and technology solutions. From offices in more than 85 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and EN 15038 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong. TransPerfect offers a comprehensive benefits package including: medical, dental, vision, 401k, paid time-off, company sponsored life insurance, short term and long term disability, flexible spending account options, and a pro-active and accessible HR department that focuses on the staff's health and happiness.