We are seeking an energetic individual to work full-time in our Boulder office as a Helpdesk Support Specialist. This is an experienced professional position for someone with 3+ years of experience with a chance to be exposed to an enterprise computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.
Responsibilities:
· Providing exceptional IT Services to TransPerfect employees · Installing and supporting Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices) · Responding to support requests on a daily basis · Performing analysis, diagnosis and resolution of desktop hardware and software problems for a variety of end users · Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment As a Helpdesk Support Specialist you are a: · Creative thinker – You are curious and unafraid to ask questions · Hard worker – You are industrious and diligent in everything you do · Innovator – You are willing to initiate changes and introduce new ideas Your experience includes: · Minimum Bachelor’s degree · Knowledge of Microsoft Windows Desktop Operating Systems (Windows 8.1 Pro, Windows 10/11 Pro) · Knowledge of Mac OS X · Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc. · Knowledge of basic networking and connectivity – DHCP, DNS, Cabling, etc. · Knowledge of Virus and Spyware removal techniques · Ability to quickly diagnose and fix problems · Ability to open a computer and replace defective components · Ability to operate in a dynamic, fast-paced environment · Ability to work in a team-oriented, collaborative environment · Exceptional written, oral and interpersonal communication skills · Exceptional customer service orientation · Must be detail oriented A plus if
you have:
· Working knowledge of a past Helpdesk/Support Ticketing system · Experience with Microsoft Active Directory
Job details are sourced from the employer's original posting.
Open job postingAbout the company
For over 20 years, TransPerfect has provided comprehensive language and technology solutions to help our clients communicate and conduct business more effectively in a global marketplace. Equipped with a quality management system certified to both the ISO 9001:2008 and EN 15038:2006 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, multicultural marketing, training and learning, and legal support services. TransPerfect also offers a suite of cutting edge technologies that significantly reduce costs and improve consistency throughout the translation process, making TransPerfect the vendor of choice for the world's leading multinationals. With annual revenues of over $470 million, TransPerfect is the world's largest privately held provider of language services and technology solutions. From offices in more than 85 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and EN 15038 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong. TransPerfect offers a comprehensive benefits package including: medical, dental, vision, 401k, paid time-off, company sponsored life insurance, short term and long term disability, flexible spending account options, and a pro-active and accessible HR department that focuses on the staff's health and happiness.