About Paybooks
Paybooks is on a mission to make HCM & payroll simple and delightful for businesses. Since 2012, we have helped 3,000+ businesses across India in automating their payroll, staying compliant with laws, and delighting their employees. Paybooks is a part of TransPerfect family of companies, the world’s largest provider of language and technology solutions for global business with offices in more than 100 cities worldwide.
About the Team:
Our vision is to create a global HCM platform, augmented with a suite of AI apps to re-imagine the power of talent management.
To accomplish this, we are building a highly motivated team, having right mix of curiosity, expertise, and stamina to transform the space!
Position Overview:
The Implementation Specialist is responsible for the comprehensive onboarding of new clients, ensuring high quality payroll processing services in a dynamic environment.
This role requires a meticulous approach to organizational policies, exceptional customer service, and proficient management of client documentation and system configuration.
Job Responsibilities:
o Execute the client onboarding process, including information gathering, system setup, and policy implementation
o Configure payroll, leave, expense claims, and attendance modules according to client specifications
o Manage workflow through initial payroll cycles, ensuring accuracy and timeliness of all transactions
o Collaborate effectively within a team while demonstrating the ability to work independently
o Ensure thorough documentation and accurate processing of all payroll-related information
o Provide client education on software utilization and best practices
o Adapt to high-volume periods, including month-end, quarter-end, and year-end processes
o Apply comprehensive knowledge of benefits, compensation principles, income tax, and retirement plans
o Utilize strong analytical and problem-solving skills to address complex client needs
o Demonstrate excellent organizational and time management capabilities
o Maintain up-to-date knowledge of statutory compliance related to payroll, including PF, ESI, Professional Tax, LWF, and Income Tax.
o Should develop in-depth product knowledge to do product fitment gap analysis between client’s requirement and product features and functionalities
Job requirements:
o Bachelor’s degree
o 2+ to 6 years of experience in implementation or product support with domestic clients
o Excellent verbal and written communication skills
o Superior client relationship management abilities
o In-depth knowledge of Indian HR and Payroll domain
o Advanced problem-solving and analytical skills
o Proficiency in MS Excel
o Ability to manage time effectively and prioritize tasks
o Ability to perform under pressure during peak periods (month-end, quarter-end, and year-end)
o Candidates must possess a strong customer focus, adaptability, and a commitment to delivering
exceptional service in a fast-paced environment.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
For over 20 years, TransPerfect has provided comprehensive language and technology solutions to help our clients communicate and conduct business more effectively in a global marketplace. Equipped with a quality management system certified to both the ISO 9001:2008 and EN 15038:2006 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, multicultural marketing, training and learning, and legal support services. TransPerfect also offers a suite of cutting edge technologies that significantly reduce costs and improve consistency throughout the translation process, making TransPerfect the vendor of choice for the world's leading multinationals. With annual revenues of over $470 million, TransPerfect is the world's largest privately held provider of language services and technology solutions. From offices in more than 85 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and EN 15038 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong. TransPerfect offers a comprehensive benefits package including: medical, dental, vision, 401k, paid time-off, company sponsored life insurance, short term and long term disability, flexible spending account options, and a pro-active and accessible HR department that focuses on the staff's health and happiness.