TransPerfect Is More Than Just a Job…
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.
TransPerfect Connect is seeking an energetic individual to work full-time on-site as a Helpdesk Support Specialist. This position will provide on-site and remote technical support, with opportunities to be exposed to an enterprise computing environment. The qualified candidate should have good technical troubleshooting skills and excellent communication skills, both written and oral,and contribute to a highly productive team environment.
Responsibilities:
Resolve Helpdesk tickets and provide on-site support daily
Troubleshoot hardware, software, network issues and escalate complex issues to the appropriate teams
Installing, configuring, support desktops, laptops, printers, and other peripheral
Maintain and track inventories of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment
Create and maintain knowledge base documentation
Provide on-call support as scheduled
About You:
Knowledge/Skills/Abilities:
Hardware: desktop, laptop
OS: Windows 10 / 11, Mc OS
Application: MS Office 365/2021/2013, SharePoint, OneDrive, Zoom, Duo, Slack, Team
Tier 1 network support – TPC/IP, WiFi, DHCP, DNS, Cabling, etc.
Basic Knowledge of supporting mobile devices and app
Basic Knowledge of virus and malware removal techniques
Attention to detail
Ability to multitask in a dynamic, fast-paced environment
Ability to work in a team-oriented, collaborative environment
Communicate effectively both oral and in writing
Exceptional customer service orientation
The ability to lift up to 50 lbs
Your experience includes:
Minimum of High School diploma, Associate or Bachelor’s degree in Information technology or related field preferred
2+ years of IT related work experience
Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent field experience are a plus
VOIP experience preferred
TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
For over 20 years, TransPerfect has provided comprehensive language and technology solutions to help our clients communicate and conduct business more effectively in a global marketplace. Equipped with a quality management system certified to both the ISO 9001:2008 and EN 15038:2006 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, multicultural marketing, training and learning, and legal support services. TransPerfect also offers a suite of cutting edge technologies that significantly reduce costs and improve consistency throughout the translation process, making TransPerfect the vendor of choice for the world's leading multinationals. With annual revenues of over $470 million, TransPerfect is the world's largest privately held provider of language services and technology solutions. From offices in more than 85 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and EN 15038 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong. TransPerfect offers a comprehensive benefits package including: medical, dental, vision, 401k, paid time-off, company sponsored life insurance, short term and long term disability, flexible spending account options, and a pro-active and accessible HR department that focuses on the staff's health and happiness.