Position Overview
We are seeking an experienced and technically minded Localization Program Manager (LPM) to design, establish, and scale an end-to-end global localization operation.
In this role, you will own the operational framework, TMS architecture, vendor execution, and cross-functional alignment necessary to launch new international markets seamlessly. You will serve as the primary bridge between Product, Engineering, Design, Legal/Compliance, and external linguistic partners, ensuring the product and content scale globally without increasing operational drag or costs.
The ideal candidate possesses deep hands-on expertise with CrowdIn Enterprise, direct experience configuring continuous localization (CI/CD) pipelines, and a strong background in defining governance models, SLAs, and terminology strategies in fast-moving product environments.
Key Responsibilities
Program Strategy & Governance
Establish the overarching localization operating model, including program intake, prioritization frameworks, RACI matrices, SLAs, and escalation pathways.
Define and track key program performance indicators (KPIs) covering turnaround times, quality scores, cost efficiency, and release gate readiness.
Author and maintain reusable market-launch playbooks to streamline entry into subsequent target regions post-launch.
2. Technical Infrastructure & CrowdIn Operations
Own the setup, project architecture, permission levels, and configuration of CrowdIn / CrowdIn Enterprise.
Partner with Solutions Architects, Localization Engineers, and DevOps to configure file parsers, API endpoints, webhooks, and direct repository/CI-CD integrations (e.g., GitHub, GitLab, Figma).
Set up automated QA rules, pre-translation workflows, pseudo-localization testing, and machine translation (MT) engine integrations within CrowdIn.
3. Linguistic & Asset Management
Oversee the lifecycle of core linguistic assets, including translation memories (TM), glossaries, style guides, and terminology databases.
Partner with Linguistic Leads and product teams to enforce internationalization (i18n) standards and string-externalization best practices.
Coordinate in-context reviews (LQA), functional testing, and sign-offs for regulated or domain-specific content (e.g., fintech, legal, compliance).
4. Cross-Functional Alignment & Vendor Management
Collaborate with Product Managers, Content Strategists, Design Leads, and Engineering to build localization into the core software delivery lifecycle.
Build, negotiate, and manage direct external vendor models, agency partnerships, and direct freelance linguist networks.
Drive hypercare support during new market launches, monitoring release readiness and resolving technical or linguistic bottlenecks in real time.
Required Qualifications
Experience: 6+ years of dedicated experience in Localization Program Management, Internationalization (i18n), or Localization Operations within a technology or fintech environment.
CrowdIn Mastery: Proven, hands-on experience setting up, maintaining, and optimizing project structures, workflows, and integrations in CrowdIn or CrowdIn Enterprise.
Experience working within Fintech, Regulated Industries, or complex compliance environments.
Technical Aptitude: Strong understanding of software development lifecycles (Agile/Scrum), string-based workflows, CI/CD continuous delivery models, and common file formats (JSON, YAML, XLIFF, Android XML, PO).
Vendor & Budget Oversight: Demonstrated track record of establishing vendor SLAs, negotiating direct contractor or agency rates, and managing localization budgets.
Cross-Functional Leadership: Ability to drive alignment across cross-functional partners (Product, Engineering, Design, Legal) without direct authority.
Preferred Qualifications
Proficiency with design-to-localization workflows (e.g., CrowdIn plugin for Figma).
Familiarity with scripting/automation concepts (REST APIs, Python, JavaScript, Bash) or working directly with Localization Engineers.
Working proficiency or fluency in French or other key target languages is a plus.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
For over 20 years, TransPerfect has provided comprehensive language and technology solutions to help our clients communicate and conduct business more effectively in a global marketplace. Equipped with a quality management system certified to both the ISO 9001:2008 and EN 15038:2006 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, multicultural marketing, training and learning, and legal support services. TransPerfect also offers a suite of cutting edge technologies that significantly reduce costs and improve consistency throughout the translation process, making TransPerfect the vendor of choice for the world's leading multinationals. With annual revenues of over $470 million, TransPerfect is the world's largest privately held provider of language services and technology solutions. From offices in more than 85 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and EN 15038 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong. TransPerfect offers a comprehensive benefits package including: medical, dental, vision, 401k, paid time-off, company sponsored life insurance, short term and long term disability, flexible spending account options, and a pro-active and accessible HR department that focuses on the staff's health and happiness.