About Paybooks
Paybooks is on a mission to make HCM & payroll simple and delightful for businesses. Since 2012, we have helped 3,000+ businesses across India in automating their payroll, staying compliant with laws, and delighting their employees. Paybooks is a part of TransPerfect family of companies, the world’s largest provider of language and technology solutions for global business with offices in more than 100 cities
worldwide.
About the Team
Our vision is to create a global HCM platform, augmented with a suite of AI apps to re-imagine the power of talent management. To accomplish this, we are building a highly motivated team, having right mix of curiosity, expertise, and stamina to transform the space!
Position Overview
We are seeking junior, mid level and senior Support Agents to serve as crucial intermediaries between our software application and clients. This role demands a solid foundation in IT/Payroll fundamentals, basic domain knowledge, and exceptional client communication skills across various channels.
Key Responsibilities
o Serve as the primary point of contact between the software application and clients
o Respond to client inquiries via email, phone, and chat with professionalism and patience
o Actively listen to and comprehend client queries to provide accurate and effective solutions
o Maintain and apply a foundational understanding of product concepts, Cost to Company (CTC) calculations, and domain-specific knowledge
o Stay informed about software updates, functionalities, and industry best practices
o Troubleshoot and resolve client issues related to software usage, functionality, and performance
o Systematically document and track client issues, resolutions, and feedback
o Ensure high levels of customer satisfaction through timely and effective query resolution
o Conduct follow-ups to confirm issue resolution and client satisfaction
o Clearly articulate technical information to clients with varying levels of expertise
o Provide comprehensive explanations and guidance to facilitate effective software utilization
o Identify recurring issues and propose enhancements to software functionality and support processes
o Participate in ongoing training and professional development initiatives
o Should develop in-depth product knowledge to do product fitment gap analysis between client’s requirement and product features and functionalities
Job requirements
o Bachelor’s degree in accounting, business administration or related field.
o Experience levels: 2+ to 5 years
o Proficiency with payroll software and systems
o Experience with Microsoft Excel and other office software.
o Attention to detail and accuracy in handling payroll data.
o Strong analytical skills to assess payroll data and identify trends or errors.
o Strong problem-solving abilities to resolve customer issues effectively.
o Ability to perform under pressure during peak periods (month-end, quarter-end, and year-end)
The ideal candidate will demonstrate a strong commitment to customer service, possess a keen aptitude for technical problem-solving, and thrive in a dynamic, fast-paced environment
Job details are sourced from the employer's original posting.
Open job postingAbout the company
For over 20 years, TransPerfect has provided comprehensive language and technology solutions to help our clients communicate and conduct business more effectively in a global marketplace. Equipped with a quality management system certified to both the ISO 9001:2008 and EN 15038:2006 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, multicultural marketing, training and learning, and legal support services. TransPerfect also offers a suite of cutting edge technologies that significantly reduce costs and improve consistency throughout the translation process, making TransPerfect the vendor of choice for the world's leading multinationals. With annual revenues of over $470 million, TransPerfect is the world's largest privately held provider of language services and technology solutions. From offices in more than 85 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and EN 15038 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong. TransPerfect offers a comprehensive benefits package including: medical, dental, vision, 401k, paid time-off, company sponsored life insurance, short term and long term disability, flexible spending account options, and a pro-active and accessible HR department that focuses on the staff's health and happiness.