Quality Investigator

New York, United StatesOn-SiteFull-timePosted 3w ago

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Job description

Investigate Corrective Action Forms to identify root cause and effective corrective and preventive actions, liaising directly with linguists and TransPerfect employees
Decide appropriate corrective/preventive measures for vendors and employees based on performance metrics and previous issues
Work with the Department Managers of a specific vertical to help improve the quality of work coming from their department
Actively maintain colleagues’ awareness of QA processes, policies, procedures and knowledge by acting as a resource
Assist Data Investigators with tracking and reporting on company-wide quality metrics

Ability to maintain and update vast amount of data accurately
Excellent English communication (written and verbal) skills
Superior organizational and multi-tasking skills in order to meet commitments and deadlines
Strong MS Office/computer skills
Minimum Bachelor’s degree or its equivalent

Desired Skills:

Fluency in a foreign language
Experience in ISO 9001

All your information will be kept confidential according to EEO guidelines.

Job details are sourced from the employer's original posting.

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About the company

TransPerfect

For over 20 years, TransPerfect has provided comprehensive language and technology solutions to help our clients communicate and conduct business more effectively in a global marketplace. Equipped with a quality management system certified to both the ISO 9001:2008 and EN 15038:2006 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, multicultural marketing, training and learning, and legal support services. TransPerfect also offers a suite of cutting edge technologies that significantly reduce costs and improve consistency throughout the translation process, making TransPerfect the vendor of choice for the world's leading multinationals. With annual revenues of over $470 million, TransPerfect is the world's largest privately held provider of language services and technology solutions. From offices in more than 85 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and EN 15038 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong. TransPerfect offers a comprehensive benefits package including: medical, dental, vision, 401k, paid time-off, company sponsored life insurance, short term and long term disability, flexible spending account options, and a pro-active and accessible HR department that focuses on the staff's health and happiness.

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Industry: Language Services
Open roles: 1032