OVERVIEW
This role reports to the Solutions Engineering Team Lead. Solutions Engineer II (SE II) at TransPerfect are passionate about product development, business analysis to scope of the requirements for new features and enhancements and release management.
DESCRIPTION
Work with Service Desk Analysts and Solutions Engineers to resolve Trial Interactive system Service Desk tickets.
Handle escalations from Level 1 Service Desk Support.
Assist with data migration with pre-defined utilities and processes.
Work on Post Deployment Testing after a new version deployments for applications.
Assist Solutions Engineers in building large scale, high availability systems for Enterprise Life Sciences clients.
Create custom eLearning videos internally and for clients – on the eTMF and SSU modules.
Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor.
Assist with onboarding and training of Solutions Engineer I, through collaboration and tasks management.
REQUIRED SKILLS
General knowledge of web application development, SOA, how web services work.
Moderate knowledge on how to troubleshoot application issues in a multi-tiered system, and TSQL scripting.
General knowledge of and course-work experience in the field.
Detail oriented with strong problem solving skills.
Superior written and spoken communication skills in English.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Proficient with Windows server, Linux based OS.
Experience with Adobe applications, including Acrobat Professional, Reader, and Distiller.
Proficient with Windows Operating systems XP and higher.
Strong work ethic.
REQUIRED EXPERIENCE AND QUALIFICATIONS
Minimum Bachelor’s Degree in computer science from a 4-year college.
Minimum 5 years’ experience in product development and tech operations engineering.
DESIRED SKILLS AND EXPERIENCE
Deep understating of HTTP, REST, JSON, IIS , Tomcat, Web application development.
Deep understanding of MSSQL, TSQL, XML, and C#.
Experience in SSO solutions.
Advanced scripting experience in shell scripts and Python.
Able to multitask in a fast-paced environment work with multiple team across time zones.
Work well with people from a variety of different backgrounds and cultures.
Build relationships with clients and co-workers.
Can work independently and as part of a team.
Take active measures to solve problems and commit to a high level of service.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
For over 20 years, TransPerfect has provided comprehensive language and technology solutions to help our clients communicate and conduct business more effectively in a global marketplace. Equipped with a quality management system certified to both the ISO 9001:2008 and EN 15038:2006 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, multicultural marketing, training and learning, and legal support services. TransPerfect also offers a suite of cutting edge technologies that significantly reduce costs and improve consistency throughout the translation process, making TransPerfect the vendor of choice for the world's leading multinationals. With annual revenues of over $470 million, TransPerfect is the world's largest privately held provider of language services and technology solutions. From offices in more than 85 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and EN 15038 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong. TransPerfect offers a comprehensive benefits package including: medical, dental, vision, 401k, paid time-off, company sponsored life insurance, short term and long term disability, flexible spending account options, and a pro-active and accessible HR department that focuses on the staff's health and happiness.