We're seeking a talented Assistant Service Manager to join the Transwest Team! Transwest is a leading provider of top-quality commercial trucks and transportation solutions. Committed to reliability and customer satisfaction, Transwest is dedicated to driving success in the transportation industry.
Why join the Transwest Team?
- Exceptional Leadership
- Beautiful, Updated & Clean Environment
- Competitive PTO & Benefits Packages
- Company Training
- Opportunities for Advancement
- Quick & Efficient Interview Process
We offer a full benefits package for eligible employees including:
- Medical, Dental, and Vision Insurance
- Life (Voluntary and Employer Paid) and Disability Insurance
- 401(K) with company match beginning with your first contribution.
- HSA and/or FSA
- Paid Time Off, Sick Time, and Company Paid Holidays
- Employee Car Discount Program
Essential Duties & Responsibilities:
- Manage and directly supervise shop staff including; Administration, Foremen, and Service Writers.
- Assist the Service Manager in training personnel.
- Preform quality assurance activities as directed through quality assurance inspections, random quality checks and training technicians in quality assurance.
- Assist the Service Manager in resolving customer complaints and general customer relations.
- Schedule, assign and supervise work with the objective of maximizing the balance of quality, productivity and profit.
- Supervise maintenance of tools and shop equipment
- Customer Relations
- Maintaining relationships with current customers.
- Review estimates and actual repair time.
- Labor Pricing
- Initial and on-going training and support of all service personnel.
- Actively engage with the Service Manager.
- Participate in annual marketing plan and budget for the shop.
- Involved in regular monitoring of actual performance to plan and determine reasons for variance.
- Develop and implement appropriate strategies and programs as necessary to attain the dealerships shop objectives.
- Ensure all policies and procedures are being followed to maintain Elite Certification.
- Carry out established company policies and procedures.
- Additional duties as assigned.
