We are seeking a motivated Outside Service Representative to maintain existing business relationships and develop new relationships to expand our service business. In this position you be representing Freightliner and Western Star.
WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING:
- Medical, Dental, and Vision Insurance
- Life (Voluntary and Employer Paid) and Disability Insurance
- 401(K) with company match beginning with your first contribution.
- HSA and/or FSA, as applicable
- Paid Time Off, Sick Time, and Company Paid Holidays
- Employee Car Discount Program
ESSENTIAL DUTIES & RESPONSIBILITIES
- Develop and maintain strong relationships with assigned customers through consistent communication, scheduled visits, and dependable follow-up.
- Serve as the primary point of contact between assigned customers and Transwest service locations.
- Regularly visit customers within the assigned territory to understand their operations, equipment, service needs, and upcoming repair opportunities.
- Identify and pursue new business opportunities while expanding service, parts, sublet, and miscellaneous sales within the existing customer base.
- Maintain regular contact with major accounts and follow up on customer requests within 48 hours.
- Coordinate with service managers, advisors, parts departments, mobile service, and other internal teams to ensure customer needs are handled efficiently.
- Assist customers with scheduling repairs, obtaining updates, resolving service concerns, and identifying the most appropriate Transwest location or service option.
- Monitor open customer issues and remain involved until an acceptable resolution has been reached.
- Review customer activity and performance reports to identify sales trends, lost business, inactive accounts, and growth opportunities.
- Maintain accurate documentation of customer contacts, visits, opportunities, concerns, and follow-up commitments.
- Promote Transwest’s full range of products and services, including shop repairs, mobile service, preventive maintenance, parts, inspections, and other available solutions.
- Maintain a working knowledge of Transwest capabilities, OEM programs, vendor products, warranty processes, and fleet service solutions.
- Partner with operational leaders to ensure customer commitments are realistic, clearly communicated, and successfully completed.
- Support customer retention by proactively addressing concerns and ensuring customers receive consistent, professional service.
- Meet established individual and regional sales, customer contact, retention, and growth goals.
- Represent Transwest professionally during customer visits, meetings, industry events, and other business activities.
- Travel regularly throughout the assigned territory while managing travel and customer entertainment expenses within the approved budget.
- Perform additional duties and special projects as assigned.
