As a Parts Counter Salesperson with Transwest you will be responsible for the retail, commercial and industrial sales of transportation products and services to retail customers and the Transwest Service Department. The Parts Counter Salesperson must be a good steward of Transwest, cross sell departments, utilize and manage all company resources, meet departmental objectives and be above all reproach. WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING: Medical, Dental, and Vision Insurance Life (Voluntary and Employer Paid) and Disability Insurance 401(K) with company match beginning with your first contribution.
HSA and/or FSA, as applicable Paid Time Off, Sick Time, and Company Paid Holidays Employee Car Discount Program ESSENTIAL DUTIES &
RESPONSIBILITIES:
- Provide elite customer service by assisting customers promptly and courteously with their purchases and efficiently processing their orders.
- Greet and receive customers in a welcoming manner.
- Listen, exhibit energy and project a genuine willingness to assist.
- Effectively communicate with clientele to ensure objective(s), ask pertinent and open-ended questions and provide information to assist customer.
- Effectively communicate with technicians and retail customers to ensure correct part is ordered.
- Provide prompt, courteous and accurate service to customers face-to-face.
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
- Be process focused and record departmental data; i.e. lost sales.
- Answer telephones professionally and pleasantly.
- Follow-up on customer orders and resolve problems to the customer’s satisfaction.
- Communicate often and in a timely manner with customers and associates.
- Communicate, resolve problems, handle conflict, and make effective decisions.
- Effectively communicate to customers any relevant policies and/or procedures regarding purchases, returns, credit terms, etc.
- Directs customers through the facility by escorting them.
- Maintain familiarity with all inventory products, merchandising programs, and ordering systems.
- Data entry and retrieval on computer system, including entering of customer orders, branch transfers, obtaining quotation information, inventory information, and pricing.
- Utilize and maintain parts technical resources with most current information.
- Understand dealership credit policies.
- Set an example of professionalism and a positive attitude, including a neat, orderly, and safe work environment.
- Maintain an acceptable appearance and a safe facility by straightening and cleaning of counter area and retail zone.
- All other duties as assigned by the manager.
