Transwest has an opportunity for a Call Center Parts Expert who will be responsible for the retail, commercial and industrial sales of transportation products and services to retail customers via phone, email and other company approved methods of communication. This is an ideal opportunity for a candidate with heavy duty, medium duty, and trailer parts experience who has excellent customer service skills to join our Parts Expert team. The Parts Expert must be a good steward for Transwest, cross-sell departments, utilize and manage all company resources, meet departmental objectives and be above all reproach.
Position is classified as an in-office role for collaboration, connectivity, innovation, mentorship, and skill development when supported by Transwest assigned office space within 50 miles of the employee's primary residence. Opportunities for a hybrid or remote work outside the defined area are under management discretion and are not based on any one factor.
Schedule shifts will be determined by your direct supervisor and are subject to change at any time with or without prior notice in support of servicing customer expectations at the sole discretion of Transwest.
WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING:
- Medical, Dental, and Vision Insurance
- Life (Voluntary and Employer Paid) and Disability Insurance
- 401(K) with company match beginning with your first contribution.
- HSA and/or FSA, as applicable
- Paid Time Off, Sick Time, and Company Paid Holidays
- Employee Car Discount Program
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Respond to customer inquiries for parts sales via phone, email and other company approved methods of customer communication.
- Listen, exhibit energy and project a genuine willingness to assist.
- Effectively communicate with clientele to ensure objective, ask pertinent open-ended questions and provide information to assist customers and ensure that we provide the highest level of customer satisfaction.
- Drive sales growth by cross-selling, add on sales and exceptional customer service.
- Provide prompt, courteous and accurate service to customers.
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
- Being processed focused on recording departmental data; i.e. lost sales.
- Answer telephones professionally and pleasantly.
- Follow-up on customer orders and resolve problems with the customer’s satisfaction.
- Communicate often and timely with customers and associates.
- Resolve problems, handle conflict and make effective decisions.
- Effectively communicate to customers any relevant policies and/or procedures regarding purchases, returns, credit terms, etc.
- Maintain familiarity with all inventory products and merchandising programs and ordering systems.
- Provide trouble-shooting support and service to customers experiencing problems in the field and selling repair parts as needed.
- Document customer quality issues as they arise and work with the team to resolve issues in a cost-effective and expeditious manner.
- Utilize company information systems to process orders timely and accurately.
- Understand dealership credit policies.
- Set an example of professionalism and positive attitude including a neat, orderly, safe work environment.
- Other duties as assigned by the manager.
