As a Parts Person with Transwest you will be responsible for providing warehousing and delivery support. This includes receiving and processing incoming stock and materials, assembling and sorting of materials, filling orders from stock and cross docking, pulling packing and shipping orders, organizing, and retrieving stock, organizing, and managing to meet the facility’s productivity and quality goals in addition to the safe, secure and prompt transfer of products within your assigned area of responsibility.
The Parts Person must be a good steward for Transwest, cross-sell departments, utilize and manage all company resources, meet departmental objectives, and be above reproach.
As a Parts Person, this individual will gain in-depth parts knowledge from working with Parts Experts and Service Technicians to fulfill parts orders and to develop heavy-duty, medium-duty, and trailer parts experience, as well as excellent customer service skills.
WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING:
- Medical, Dental, and Vision Insurance
- Life (Voluntary and Employer Paid) and Disability Insurance
- 401(K) with company match beginning with your first contribution.
- HSA and/or FSA, as applicable
- Paid Time Off, Sick Time, and Company Paid Holidays
- Employee Car Discount Program
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Answer telephones professionally and pleasantly.
- Communicate often and timely with customers and associates.
- Document customer quality issues as they arise and work with the team to resolve issues in a cost-effective and expeditious manner.
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
- Effectively communicate with customers any relevant policies and/or procedures regarding purchases, returns, credit terms, processes.
- Effectively communicate with customers to ensure objective, ask pertinent open-ended questions and provide information to assist customers and ensure that we provide the highest level of customer satisfaction.
- Follow-up on customer orders and resolve problems with the customer’s satisfaction.
- Greet and receive customers in a welcoming and professional manner.
- Maintain quality service by following organizational standards.
- Provide elite customer service by assisting customers promptly and courteously with their inquiries and purchases and by efficiently processing their orders.
- Provide troubleshooting support and service to customers experiencing problems in the field and selling repair parts as needed.
- Respond to customer inquiries for parts sales via phone, email and other company approved methods of customer communication.
- Knowledge of the local area.
- Understand dealership credit policies.
- Work closely with the management team to ensure procedures, rules, and regulations are followed.
- Accommodate and safely manage equipment, materials, and fragile merchandise.
- Assist with inventory control to continue accurate counts at all times.
- Box, wrap, and pack outgoing merchandise in accordance with relevant procedures.
- Have a strong understanding of inventory workflow.
- Label and stockpile merchandise in standard packs according to location, size, shape, and type.
- Maintain a safe and clean work environment by keeping workstations, shelves, pallet area, and shipping supply area neat through continuous use of 5S principles.
- Maintain familiarity with all inventory products and merchandising programs and ordering systems.
- Maintain inventory controls by collecting stock location orders and printing requests.
- Maintain lift trucks certification and basic knowledge of warehousing equipment as assigned.
- Organize inbound and outbound orders in appropriate areas for service, delivery, or shipping.
- Process requests and stock orders.
- Pull and prepare orders for service, inter-company transfer or shipping.
- Quarantine incoming materials for inspection.
- Record and manage all impaired or damaged merchandise items.
- Safely load, secure, unload and stage materials throughout the delivery process.
- Tag and label merchandise in preparation of transfer.
- Validate product receipt, record posting reference on packing slips, and post materials per approved process.
- Welcome delivery trucks and ensure that they are at a safe and secure point for loading or unloading.
- Must be a leader capable of motivating staff to succeed.
- Complete reports by entering required information in inventory and logistics software programs.
- Data entry and retrieval on computer systems, including entering of customer orders, branch transfers, obtaining quotation information, inventory information, pricing.
- Process focused on recording departmental data, i.e., business matrix, lost sales.
- Utilize company information systems to process orders timely and accurately.
- Complete other duties as assigned.
