The Service Writer is responsible for meeting with customers, listening to their concerns about their vehicle, suggesting repair and maintenance services, selling new accessories or replacement parts as well as keeping the customer informed of the repair services progress.
We offer a full benefits package for eligible employees including:
- Medical, Dental, and Vision Insurance
- Life (Voluntary and Employer Paid) and Disability Insurance
- 401(K) with company match beginning with your first contribution.
- HSA and/or FSA, as applicable
- Paid Time Off, Sick Time, and Company Paid Holidays
- Employee Car Discount Program
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Listen to the customer description of the problems or service needed.
- Determine the type of service required and prepare a service order.
- Engage in upsells and promotions for additional equipment and services.
- Obtain customer authorization and signatures for all repairs.
- Present the repair order to Foreman for dispatch.
- Prepare and present the customer with quotes for all repairs.
- Communicate with the customer and Foreman during repairs.
- Work with the Foreman to ensure the repair is completed.
- Prepare and invoice Repair Order (RO).
- Contact the customer for pick up or delivery.
- Ensure that Secured Payment is made prior to releasing serviced vehicles.
- Keep Uptime Pro updated as needed (Freightliner Elite Support locations).
- Answer service calls.
- Additional duties as assigned.
