Customer Support Analyst (German)

GERMAN SPEAKING HELPDESK ANALYST (TRAVEL TECH) | ROMANIA/ POLAND

Travel obsessed? Big tech fan? Hey, you’re in good company. If you want to be part of the industry that makes the world go round, then look no further. 

Travelport is the brains behind lots of your travel bookings- plane, car or hotel. Our technology is used to book that magical holiday, long-awaited bucket list trip or that overdue school reunion. While we can’t solve mosquito bites or lost luggage, we can simplify a lot of the technical parts of travel, and we’re looking for the best thinkers to help us do it. 

We’re hiring right now for a German Speaking Helpdesk Analyst (Travel Tech)! Search for #Travelport on LinkedIn and hear from our amazing team.

Why this role is a great move for you

If you speak German and want to build an international career, this is your opportunity.

At Travelport, you’ll:

• Use your German every day in a professional, global environment
• Gain in-demand skills in travel technology and customer operations
• Join a multilingual, international team supporting customers worldwide
• Build a strong foundation for future careers in tech, travel, or operations
• Learn systems used across the global travel industry (GDS platforms)
• Benefit from structured onboarding and continuous learning

Whether you already have experience or are looking to step into a global company, this role gives you a clear pathway to grow. 

What you’ll be doing

You’ll be the go‑to expert supporting travel customers and frontline teams across Travelport systems.

Day to day, you will:

• Support customers across multiple channels (phone, chat, email, web)
• Troubleshoot issues and provide clear, practical solutions
• Work with industry‑leading travel systems (including GDS platforms)
• Take ownership of customer issues and drive them to resolution
• Partner with internal teams to escalate and solve complex challenges
• Spot trends and help improve the overall customer experience

This role is perfect if you enjoy problem solving, helping people, and working in a fast-paced, international environment.

What you’ll gain

This role is more than just support – it’s a career entry point:

•  International exposure – work with customers and colleagues globally
•  Transferable skills – problem solving, communication, technical troubleshooting
•  Career growth – opportunities to move into operations, training, or specialist roles
•  Language advantage – strengthen your German in a professional setting
•  Supportive team – collaborative, multilingual environment

What we’re looking for

We’re open to different backgrounds – as long as you bring the right attitude and language skills.

You’ll stand out if you have:

• German (strong B2+/C1) and good English
• Experience in travel, airlines, tourism, OR customer support
• Knowledge of GDS systems (Galileo is a plus—but not essential)
• A proactive, problem-solving mindset
• A collaborative and customer-focused approach

If you don’t tick every box but are eager to learn – we still want to hear from you.

Hear from our team

Search #Travelport on LinkedIn to see what it’s like to work here and meet the people you could be joining.

Ready to apply?

If you’re looking for a role where you can use your German, learn fast, and build an international career, this is your next step.

Your journey at Travelport starts here.

Our application process is quick, easy, and hassle-free – apply in just a few minutes!

We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.