Actively work trouble queue ensuring that all issues are prioritized and resolved to customer’s satisfaction
Strongly exhibit good customer services attitudes and skills
Partner with other IT team members and vendors to resolve problem tickets and determine root cause
Understands customer dynamics and needs at all levels (end-user to executive)
Identify areas to reduce cost and improve efficiency in the business environment
Provisioning user accounts to various applications
Updating and maintaining all application parameters & documentation.
Assist in troubleshooting application and system software and hardware issues
Interact with the business community and vendor to provide complete solutions from the conception of the project to the end support model
Function as the second tier support for the User Support Specialist Group and will work with the IT Systems Engineer if need be to solve application issues
Act as the primary hub to Treasure Island IT, the end user community and the application vendor, and is responsible for maintaining the integrity and efficiency of the application
Perform all duties deemed necessary for the success of the department
Qualifactions
2 years Corporate Information Technology environment in a customer service role or equivalent experience
Experience in managing vendors supplying support to a 24/7 mission critical environment
Gaming/Hospitality Industry Experience preferred
College Degree or equivalent experience
Ability to learn new technologies quickly.
Experience with SQL Server
Ability to work in a fast paced multiple project environment on an independent basis and with minimal supervision.
Experience in one of more of the following areas is desired: Hospitality and/or Casino
Knowledge of Hospitality and Casino service industries
Knowledge of industry standard hotel, casino and point-of-sale applications preferred.
Experience with Gaming Management, Hospitality, POS, Retail, Customer Service, AP, Finance/Accounting/Payroll applications a plus.
Exposure to ITIL processes and tools.
Must be skilled in the navigation and configuration of all Microsoft Windows desktop operating Systems to current release
Must know specific operating system commands such as: “Ping”, mapping drives, creating shortcuts, locating files, editing the Windows registry, setting up mail accounts, adding machines to a Windows Domain, etc.
Must be skilled in the navigation and configuration of Microsoft Office applications: Word, Excel, Power Point, Access, and Visio.
Job details are sourced from the employer's original posting.
