Handling situations where independent judgment is exercised with walk-ins.
Answer phones in a professional manner; screen incoming calls and either assist callers when appropriate and forward calls which can be managed by others.
Create and maintain sign-in sheets, maintain inquiry spreadsheet, investigation logs, suspension pending investigations logs, and grievance logs.
Process incoming mail, coordinate and organize daily correspondence.
Create, file, and organize all paper and electronic files; collect information by using the telephone, mail services, websites, and e-mail.
Receive, process, distribute, scan, and audit all incoming documents.
Embrace daily multi-tasking including creating and updating spreadsheets as needed.
Provide seamless and efficient transition between simultaneous special projects while maintaining a high level of professionalism and timely follow-through.
Maintain confidential files and honor the integrity of information.
Schedule various meetings and manage calendars with numerous last-minute updates and conflicts.
Processes all unemployment claims for the company; gather and review pertinent information and provide information to the state in a timely manner.
Organizes and provides updates to Employee Relations Senior Business Partner on upcoming unemployment hearings.
Perform all duties as deemed necessary for the success of the department.
Qualifications:
Strong administrative skills with at least one year working in a clerical capacity.
Communicate effectively both verbally and written forms.
Ability to communicate in Spanish preferred.
Excellent customer service skills and phone etiquette.
Strong understanding of Microsoft office applications.
Good organizational skills to function effectively with attention to detail while meeting established deadlines.
Excellent interpersonal and presentation skills when dealing with business contacts.
Professional appearance and demeanor a must.
Ability to enforce the organization’s policies, practices, and procedures.
Job details are sourced from the employer's original posting.
