Pay Rate: $16.00 an hour
SUMMARY: Provide friendly, prompt, courteous service to bowling center guests. Responsible for a high level of guest service as described in your departments guest service standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Interact with guests to ensure they have a positive and memorable experience
- Reserve and assign bowling lanes and shoes to guests and collect fees
- Inspect lanes to ensure bowling equipment is available
- Collect all Credit Card Receipts
- Notify Supervisor of guests misuse of lanes and equipment
- Fix minor pinsetter problems and contact Maintenance for complex issues
- Maintain a neat, organized, and safe work area
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Knowledge and Certification
Required:
- High School Diploma/GED or equivalent experience
Preferred:
- 1 year guest service experience
- 1 year cash handling experience
Skills
Required:
- Accurate and detail-oriented
- Excellent verbal and interpersonal communication skills
Preferred:
- Computer experience (Word, Excel and Outlook)
Abilities
Required:
- Ability to work fast and efficiently
- Ability to follow established dress code policies and practice good personal hygiene
- Ability to interact with guests, coworkers and management in a professional and courteous manner
- Ability to speak in a clear, concise and pleasant voice
- Ability to enthusiastically and professionally sell and / or up-sell amenities
- Ability to answer a multi-line phone system in a professional and courteous manner
REQUIRED TRAINING
- Treasure Island guest service training
- TIPS training and certification
- Point-of-sales training
- Any position-related training as determined by manager
PHYSICAL DEMANDS
- Must be able to walk and/or stand and exert fast-paced mobility for periods of up to 8 hours
- Must have a good sense of balance, and be able to bend and kneel
- Must be able to reach and twist routinely
- Must be able to push, pull and grasp objects routinely
- Must have the ability to independently lift 25+ pounds routinely
- Must be able to perform repetitive hand and wrist motions
- Must have good eye hand coordination
WORKING ENVIRONMENT
- Bowling Center Complex including flashing lights and frequent loud noises; May require going onto the Gaming floor, which has flashing lights, frequent loud noises and cigarette smoke
- Must be able to work in cramped, tight quarters
- Must be willing to work a flexible schedule including all shifts, weekends and holidays
- Occasionally overtime may be required
- Occasionally must deal with angry or hostile individuals
- High volume direct public contact
