Pay Rate: $16.00 an hour with $2.00 an hour additional shift differential on swing shift
SUMMARY: To welcome guests and provide superior service. Responsible for a high level of guest service as described in your departments guest service standards. May be 16 years of age or older.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Greet and seat guests following rotation procedures
- Ask the guest for feedback on their meal and invite them back as they depart
- Operate point-of-sales system and handle cash and cash equivalents
- Complete daily register transactions and make vault deposits
- Answer questions, and offer event and promotional information
- Assist with cleaning floors, arranging tables and filling water glasses and coffee cups
- Keep management updated on business flow
- Stock cashier supplies and complete daily and weekly cleaning duties
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Knowledge and Certification
Required:
- 6 months restaurant experience in guest service position
- Previous cash handling experience
Preferred:
- Knowledge of point-of-sales software
Skills
Required:
- Accurate and detail-oriented
- Highly organized and ability to adapt quickly to changing priorities
- Excellent verbal and interpersonal communication skills
- Above average math skills
Abilities
Required:
- Ability to work fast and efficiently completing multiple tasks in a professional manner
- Ability to follow established dress code policies and practice good personal hygiene
- Ability to interact with guests, coworkers and management in a professional and courteous manner
- Ability to speak in a clear, concise and pleasant voice
REQUIRED TRAINING
- Treasure Island guest service training
- TIPS training and certification
- Bloodborne Pathogens training
- Treasure Island food handling procedures
- Any position-related training as determined by department manager
PHYSICAL DEMANDS
- Must be able to walk and / or stand and exert fast-paced mobility for periods of up to 8 hours
- Must have a good sense of balance, and be able to bend and kneel
- Must be able to reach and twist routinely
- Must be able to push, pull and grasp objects routinely
- Must have the ability to independently lift up to 15 pounds occasionally
- Must be able to perform repetitive hand and wrist motions
- Must have good eye hand coordination
WORKING ENVIRONMENT
- Work is performed in the restaurant but may require going onto the gaming floor which includes flashing lights, frequent loud noises and cigarette smoke
- Must be able to work in cramped, tight quarters
- Must be willing to work a flexible schedule including all shifts, weekends and holidays
- Occasionally overtime may be required
- Occasionally must deal with angry or hostile individuals
- High volume direct public contact
