*Please note: a resume is required for this position*
Pay Rate: $27.50 an hour
SUMMARY: Directs pit operations including control of secured assets and game integrity and protection. Responsible for a high level of guest service as described in your departments guest service standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Schedule pit assignments, train, coach, and evaluate staff and conduct performance reviews
- Direct daily work activities ensuring conformance to standards, policies and procedures
- Promote positive team member and guest relations
- Assess table games activity and guest evaluations and communicate with surveillance
- Monitor equipment to assure tables are in good repair and gaming devices meet standards
- Responsible for money transactions on assigned games
- Operate the table games data application
- Ensure that comp guidelines are followed
- Complete pit counts and reports
- Process jackpots and complete required IRS forms
- Assist Table Games trainer with dealer school training, departmental training or other trainings when needed
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Knowledge and Certification
Required:
- High School Diploma/GED or equivalent experience
- 1- year table games, or similar, supervisory experience preferably with knowledge of Treasure Island’s policies and procedures
Preferred:
- Understanding of Table Games Yield management
- Knowledge in advantage play recognition such as basic strategy and card counting systems
Skills
Required:
- Accurate and detail-oriented
- Highly organized and ability to adapt quickly to changing priorities
- Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows XP
- Excellent written, verbal and interpersonal communication skills
- Excellent problem solving skills
- Strong conflict resolution skills
Abilities
Required:
- Ability to follow established dress code policies and practice good personal hygiene
- Ability to interact with guests, coworkers and management in a professional and courteous manner
- Ability to serve both internal and external customers
- Ability to speak in a clear, concise and pleasant voice
REQUIRED TRAINING
- Treasure Island guest service training
- TIPS training and certification
- Effectively Handling Harassment training
- Title 31 training and certification
- Must be certified as a Table Games Supervisor in accordance with the Tribal compact
- Counterfeit Identification, Basic Strategy & Count Systems, State Indian Gaming Compact, Table Games Data Application training
- Any position-related training as determined by department manager
PHYSICAL DEMANDS
- Must be able to stand for long periods of time with infrequent amounts of walking and sitting
- Must have a good sense of balance, and be able to bend and kneel
- Must be able to reach and twist routinely
- Must be able to push, pull and grasp objects routinely
- Must have the ability to independently lift up to 10 pounds occasionally
WORKING ENVIRONMENT
- Work is performed on the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke
- Must be willing to work a flexible schedule including all shifts, weekends and holidays
- Occasionally must deal with angry or hostile individuals
- High volume direct public contact
