Pay Rate: $16.50 an hour
SUMMARY: To welcome and provide information to guests and team members. Responsible for a high level of guest service as described in the department’s guest service standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Serve as an initial point of contact for arriving guests
- Act as a source of information and provide security and/or medical resources
- Maintain general security awareness of organizational assets, including personnel
- Perform repetitive duties and react to incidents, as necessary
- Detect safety and security problems and communicate with security officers
- React to incidents and make appropriate notifications
- Resolve conflict in a professional manner, as necessary
- Contribute to written reports, as required
- Exercise care when handling property assets to prevent loss or damage
- May be required to testify and provide statements for use in judicial and administrative proceedings
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Knowledge and Certification
Required:
- High School Diploma/GED or equivalent educational experience
Preferred:
- Previous community involvement or networking experience; or Previous experience with hotel, retail or restaurant “front of house” guest service; or Previous experience in public safety, security or military
Skills
Required:
- Strong verbal and interpersonal communication skills
- Strong problem solving and conflict resolution skills
- Accurate and detail-oriented
- Highly organized and ability to adapt quickly to changing priorities
Abilities
Required:
- Ability to interact with guests, coworkers and management in a professional and courteous manner
- Ability to remain outgoing and approachable
- Ability to serve both internal and external customers
- Ability to speak in a clear, concise and pleasant voice
- Ability to multi-task and work efficiently
- Ability to follow established dress code policies and practice good personal hygiene
- Ability to respond to customer inquiries while remaining pleasant and cheerful
- Ability to enthusiastically and professionally describe property-wide amenities
REQUIRED TRAINING (provided)
- Treasure Island guest service training
- TIPS training and certification
- Basic CPR/First Aid training
- Any position-related training as determined by department manager
PHYSICAL DEMANDS
- Must be able to sit, walk or stand and exert fast-paced mobility, when necessary
- Must have a good sense of balance, and be able to bend, kneel and stoop
- Must be able to reach and twist routinely
- Must be able to push, pull and grasp objects routinely
- Must have the ability to independently lift up to 25+ pounds occasionally
- Must be able to perform repetitive hand and wrist motions
- Must have good eye hand coordination
- Must be able to operate foot pedals
- Must be able to physically see and identify persons/property
- Must be able to physically hear conversation in person and over radio equipment
WORKING ENVIRONMENT
- Work is performed property-wide (inside and outdoors) and may include flashing lights, frequent loud noises, cigarette smoke and extreme weather conditions
- Must be willing to work a flexible schedule (primarily daytime and evening hours), including weekends and holidays; and work may be performed on a full-time or part-time basis
- Occasionally must deal with angry or hostile individuals, and/or persons under the influence of alcohol or other mood altering substances
- High volume direct public contact
