Pay Rate: $16.00 an hour
SUMMARY: Provide support to front-of-house operations. This position is responsible for a high level of guest service as described in your department’s guest service standards. May be 16 years of age or older.
Essential Duties/will be trained to fill all roles
- Greet and seat guests, ask for guest feedback and offer an appropriate departure comment
- Clear, bus and set tables and fill water glasses
- Stock and refill supplies
- Cover breaks for other front-of-house staff
- Empty trash containers and return empty racks to dish room
- Answer phones and take reservations and to go orders
- Be knowledgeable and provide information regarding Tado Steakhouse and other property amenities
- Update management on business flow
- Operate point-of-sales system and accurately handle cash and cash equivalents
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Knowledge and Certification
Preferred:
- 1-year guest service experience preferably in a fast-paced fine-dining restaurant
Skills
Required:
- Accurate and detail-oriented
- Highly organized and ability to adapt quickly to changing priorities
- Excellent verbal and interpersonal communication skills
Abilities
Required:
- Ability to work fast and efficiently
- Ability to follow established dress code policies and practice good personal hygiene
- Ability to interact with guests, coworkers and management in a professional and courteous manner
- Ability to speak in a clear, concise and pleasant voice
RESTRICTIONS
- Must be 18 years of age or older to serve alcohol
REQUIRED TRAINING
- Treasure Island guest service training
- Bloodborne Pathogens training
- Point-of-sales cash register training
- Treasure Island food handling procedures
- Any position-related training as determined by department manager
PHYSICAL DEMANDS
- Must be able to walk or stand and exert fast-paced mobility for periods of up to 8 hours
- Must have a good sense of balance, and be able to bend and kneel and stoop
- Must be able to reach and twist routinely
- Must be able to push, pull and grasp objects routinely
- Must have the ability to independently lift 25+ pounds routinely
- Must be able to perform repetitive hand and wrist motions
- Must have good eye hand coordination
WORKING ENVIRONMENT
- Work is performed in the restaurant but may include going onto the gaming floor, which has flashing lights, frequent loud noises and cigarette smoke
- Must be able to work in cramped, tight quarters
- Must be willing to work a flexible schedule including all shifts, weekends and holidays
- Occasionally overtime may be required
- Occasionally must deal with angry or hostile individuals
- High volume direct public contact
