The Account Manager – Specialty Additives is responsible for managing and growing customer accounts within the specialty additives segment, including specialty wax, lubricant additives and custom processing. This role serves as the primary point of contact for assigned customers, ensuring exceptional service, driving profitable growth and identifying new business opportunities. This role will collaborate closely with various teams to align customer needs with the company’s capabilities and long-term business objectives.
Account Management & Performance
- Manage and grow assigned accounts within the Specialty Additives portfolio.
- Forecast and monitor account performance, including volume, margin, and customer demand trends.
- Prepare and deliver periodic account reports for internal leadership and customers.
- Maintain and manage account-specific pro-forma P&L metrics to monitor profitability.
- Ensure on-time delivery and service excellence to meet customer expectations.
Sales Strategy & Market Development
- Conduct market research to identify emerging opportunities, customer needs, and new applications for specialty additive products.
- Develop and execute account-specific and product-specific sales strategies to drive growth.
- Build strong technical and commercial knowledge of company product lines and customer applications.
- Develop pricing strategies that align with financial targets and objectives.
- Support the introduction and launch of new products into the market.
Client Relations, Negotiations & Collaboration
- Serve as the primary liaison for customer inquiries, issues, and strategic discussions.
- Negotiate commercial terms and contracts in alignment with company objectives and customer needs.
- Strengthen customer relationships through consistent communication, responsiveness, and value-added support.
- Partner with internal teams, including Operations, R&D, Engineering, Customer Service, and Supply Chain to ensure alignment and optimization.
Communication, Reporting & Cross-Functional Support
- Communicate progress on sales initiatives, account developments, risks and opportunities to leadership and relevant stakeholders.
- Provide customer insights and feedback to internal teams to support process improvements and product innovation.
- Participate in internal meetings, customer visits, trade shows, and industry events as needed.
- Perform additional duties as assigned.
