Case Manager

Hi. We’re Trellis.

Trellis works with young people, adults, families, and communities to unlock their potential and support their growth. We are focused on generational change by providing a spectrum of services for people of all backgrounds, including those with complex needs. Our programs improve access to resources, develop family and community supports and build people’s capacity to deal with life’s challenges. 

With our support, people from all walks of life are empowered to move beyond systemic barriers, cultivate great outcomes and reach their full potential. We’re Trellis – and we’re always growing!

Our Values

Our values not only define who we are but also support Trellis to achieve our vision of everyone reaching their full potential. 

• Courage: We willingly embrace growth, and don’t see it as optional
• Empathy: We relentlessly care about the growth of others and won’t let anyone go unsupported
• Learning: We choose to grow through uncertainty, even when the status quo feels easier
• Impact: We go beyond what seems doable and prove that growth is possible. 

Our Commitments

We are committed to fostering a culture of inclusion and connectedness, where everyone is welcomed. We believe in creating a workplace that celebrates diversity of our teams, our program participants and reflects the communities we serve.

We are committed to active reconciliation in alignment with the Truth and Reconciliation Commission 94 calls to action and the United Nations Declaration on the Rights of Indigenous Peoples. Reconciliation is a highly valued and integrated part of our culture and work. Trellis’ reconciliation journey is intentional with meaningful engagement from team members both collectively and as individuals.

What Trellis Offers

We provide people with meaningful work and are committed to offering equitable total compensation to all staff. This includes the following benefits which start from Day 1 of employment: 

• Flexible Health & Wellness Benefits
• RRSP Group Savings Plan, based on tenure
• Free and confidential support through the Employee & Family Assistance Program
• Paid Vacation, Sick Days, Wellness Days and your Work Anniversary off
• Ability to swap statutory holidays for other days of importance to you
• Consistent Training & Development Opportunities
• Diversity and Inclusion embedded into everyday practice.
• Hybrid work schedule, allowing for a flexible workspace and place.

For more info on Trellis Society, visit www.growwithtrellis.ca or find us at @TrellisYYC on social media.

The Role: Case Manager

Youth Diversion is a short-term housing support program for youth ages 16-24. The case manager supports young people on a one-to-one, short-term basis, building upon existing strengths, removing barriers, and supporting them with their goals to build financial and/or housing stability. 

Key Tasks & Responsibilities

• Provide one-to-one short-term support (1-6 months) to youth. 
• Assist youth in building upon their existing strengths, removing barriers, and supporting them with their goals to build financial and/or housing stability. 
• Assist youth to build on existing and explore new natural supports. 
• Connect youth to community resources to facilitate the development of supportive relationships and connection to their communities. 
• Support youth to navigate the process of finding and/or stabilizing in housing. 
• Advocate alongside and on behalf of youth to external actors (e.g., Government services, landlords) to support them to meet their needs. 
• Facilitate and support collaboration with youth through meetings, case conferences, and more. 
• Provide financial literacy support and resources to youth. 
• Work collaboratively and build partnerships with other agencies and services in the community.
• Evaluate client progress using accurate case management, evaluation tools and documentation. 

Knowledge & Skills Expectations

• Degree or Diploma in the Human Services Field. 
• Minimum of 1-3 years’ experience working with individuals and families. 
• Experience working in an outreach-based program is an asset. 
• Familiarity with housing first, harm reduction practice frameworks. 
• Strong cross-cultural communication skills and intercultural competencies. 
• Knowledge of barriers, and services for new-comer, ethno-cultural, and Indigenous families.
• Knowledge of community services and programs. 
• Knowledge and understanding in the areas of strength-based approach, trauma, attachment, and grief & loss. 
• Valid driver’s license, driver’s abstract and reliable vehicle with appropriate insurance. 
• Current Standard First Aid & CPR, ASIST, and TCI training an asset (can be completed after hire). 
• Able to provide a clear Criminal Record Check and clear Intervention Record Check dated within the last six months. 

Reports To

The Manager of Diversion.

Join Our Team

The resounding impact we have on individuals and communities is thanks to our network of passionate, open minded and dedicated staff who are committed to the work they do everyday. We’re always growing and we’re looking for passionate people who want to grow with us! People who are eager to make an impact while continuing to grow their expertise. 

We appreciate your interest and thank all who apply but only those selected for an interview will be contacted!