Case Manager (Youth and Family)

Hi. We’re Trellis.

Trellis works with young people, adults, families, and communities to unlock their potential and support their growth. We are focused on generational change by providing a spectrum of services for people of all backgrounds, including those with complex needs. Our programs improve access to resources, develop family and community supports and build people’s capacity to deal with life’s challenges. 

With our support, people from all walks of life are empowered to move beyond systemic barriers, cultivate great outcomes and reach their full potential. We’re Trellis – and we’re always growing!

Our Values

Our values not only define who we are but also support Trellis to achieve our vision of everyone reaching their full potential. 

• Courage: We willingly embrace growth, and don’t see it as optional
• Empathy: We relentlessly care about the growth of others and won’t let anyone go unsupported
• Learning: We choose to grow through uncertainty, even when the status quo feels easier
• Impact: We go beyond what seems doable and prove that growth is possible.

Our Commitments

We are committed to fostering a culture of inclusion and connectedness, where everyone is welcomed. We believe in creating a workplace that celebrates diversity of our teams, our program participants and reflects the communities we serve.

We are committed to active reconciliation in alignment with the Truth and Reconciliation Commission 94 calls to action and the United Nations Declaration on the Rights of Indigenous Peoples. Reconciliation is a highly valued and integrated part of our culture and work. Trellis’ reconciliation journey is intentional with meaningful engagement from team members both collectively and as individuals.

What Trellis Offers

We provide people with meaningful work and are committed to offering equitable total compensation to all staff. This includes the following benefits: 

• Flexible Health & Wellness Benefits
• RRSP Group Savings Plan
• Free and confidential support through the Employee & Family Assistance Program
• Paid Vacation, Sick Days, Wellness Days and your Work Anniversary off
• Ability to swap statutory holidays for other days of importance to you
• Consistent Training & Development Opportunities
• Diversity and Inclusion embedded into everyday practice.

For more info on Trellis Society, visit www.growwithtrellis.ca or find us at @TrellisYYC on social media.

We’re Trellis – always growing and we’re looking for passionate people who want to grow with Trellis! 

The Role: Case Manager (Full-time) 

The Case Manager provides flexible, compassionate, and client-centered support to youth, focusing on their unique goals and strengths. Working from  a relational and inclusive approach, Case managers build positive, trusting connections with youth and their Family and Natural Supports (FNS) to foster long-term stability, cultural belonging, and well-being.

Each Case Manager manages a caseload and supports youth in key areas like mental and physical health, education, employment, housing, life skills, and social inclusion. They reduce barriers to services, advocate for access to system supports, and create safe, meaningful opportunities for youth to thrive. This includes facilitating connection and reunification with FNS, supporting youth through challenging transitions, and navigating complex systems. 

A core focus of the role is helping clients reconnect with and strengthen their relationships with Family and Natural Supports (FNS) to build long-term stability, cultural belonging, and a sustainable support network.

This position offers a 37.5-hour flex week, which includes a minimum of two evenings per week, and may include occasional weekends, to reflect the needs of youth and families and remove barriers to connection and support.

Key Tasks & Responsibilities:

Client Support & Case Management

• Build strong, non-judgmental relationships with youth using empathy, inclusion, and a strength-based, client-centered approach.
• Support clients with goal setting, life skills, and navigating systems related to housing, employment, education, mental health, and addictions.
• Advocate for access to culturally safe, identity-affirming resources, including 2SLGBTQIA+ and Indigenous supports.
• Maintain accurate and timely documentation, including intakes, case notes, and goal plans.
• Respond to crises and facilitate difficult conversations when needed

Family & Natural Supports (FNS)

• Actively identify, engage, and strengthen relationships with youth’s Family and Natural Supports.
• Promote inclusive, culturally meaningful connections that support long-term stability and belonging.
• Facilitate visits, communication, and involvement in case planning and celebrations.
• Mediate conflict and support healthy boundary-setting between youth and family members.
• Advocate for families and connect them to appropriate community-based resources.

Housing & Life Skills

• Help clients (and FNS when applicable) find and maintain safe, affordable housing.
• Support lease signings, move-ins/outs, landlord relations, and understanding of housing rights.
• Provide financial literacy and budgeting support to build independence..

Team & Agency Culture

• Embrace Trellis’ values of Empathy, Courage, Impact, and Learning.
• Participate in ongoing training, supervision, and performance development..
• Commit to Truth and Reconciliation and upholding principles of equity and belonging

Knowledge and Skill Expectations:

• A Diploma or Degree in a Human Services Field (equivalencies also considered).
• 2-5 years of experience working with individuals and/or families with a strengths-based and trauma-informed lens (lived experience considered & an asset).
• Knowledge of brief therapeutic strategies, housing first, recovery oriented, crisis management, and/or Indigenous social work practices an asset.
• Valid driver’s license and reliable vehicle with appropriate insurance.
• Can work Monday to Friday with flexibility to accommodate clients on occasional evenings and weekends.
• Current Standard First Aid CPR-C, ASIST, and TCI considered an asset.
• Able to obtain clear Criminal Check with Vulnerable Sector Search and Child Welfare Intervention Check.

Reporting Relationship:

This position directly reports to a Trellis 24/7 Program Manager. 

Join Our Team

The resounding impact we have on individuals and communities is thanks to our network of passionate, open minded and dedicated staff who are committed to the work they do everyday. We’re always growing and we’re looking for passionate people who want to grow with us! People who are eager to make an impact while continuing to grow their expertise. 

We appreciate your interest and thank all who apply, but only those selected for an interview will be contacted!