Case Manager (YTA) - Full Time

Hi. We’re Trellis.

Trellis works with young people, adults, families, and communities to unlock their potential and support their growth. We are focused on generational change by providing a spectrum of services for people of all backgrounds, including those with complex needs. Our programs improve access to resources, develop family and community supports and build people’s capacity to deal with life’s challenges. 

With our support, people from all walks of life are empowered to move beyond systemic barriers, cultivate great outcomes and reach their full potential. We’re Trellis – and we’re always growing!

Our Values

Our values not only define who we are but also support Trellis to achieve our vision of everyone reaching their full potential. 

• Courage: We willingly embrace growth, and don’t see it as optional
• Empathy: We relentlessly care about the growth of others and won’t let anyone go unsupported
• Learning: We choose to grow through uncertainty, even when the status quo feels easier
• Impact: We go beyond what seems doable and prove that growth is possible.

Our Commitments

We are committed to fostering a culture of inclusion and connectedness, where everyone is welcomed. We believe in creating a workplace that celebrates diversity of our teams, our program participants and reflects the communities we serve.

We are committed to active reconciliation in alignment with the Truth and Reconciliation Commission 94 calls to action and the United Nations Declaration on the Rights of Indigenous Peoples. Reconciliation is a highly valued and integrated part of our culture and work. Trellis’ reconciliation journey is intentional with meaningful engagement from team members both collectively and as individuals.

What Trellis Offers

We provide people with meaningful work and are committed to offering equitable total compensation to all staff. This includes the following benefits which start from Day 1 of employment: 

• Flexible Health & Wellness Benefits
• RRSP Group Savings Plan based on the tenure with Trellis Society
• Free and confidential support through the Employee & Family Assistance Program
• Paid Vacation, Sick Days, Wellness Days and your Work Anniversary off
• Ability to swap statutory holidays for other days of importance to you
• Consistent Training & Development Opportunities
• Diversity and Inclusion embedded into everyday practice.

For more info on Trellis Society, visit www.growwithtrellis.ca or find us at @TrellisYYC on social media.

The Role: Housing Support Worker (Case Manager- YTA)

The Case Manager works within Housing First programs for youth ages 16 to 22, who are currently experiencing, or are at risk of homelessness. With a focus on harm reduction, this scattered-site housing program aims to house youth in the community of their choice. Some of the barriers Case Managers reduce for their clients include those to housing, basic needs, medical appointments, advocating for system supports, mental health services and addiction counseling. Case Managers have a caseload ranging from 1 to 8 youths at a time.

Key Tasks & Responsibilities:

• Provide individual coaching and support to youth who are at risk of being homeless and/or sexually exploited.
• Support youth by advocating for supports and placements needed to effectively deal with their issues surrounding homeliness and/or sexual exploitation.
• Providing assertive outreach services to identify and support youth that are at-risk of homelessness and being sexually exploited.
• Intervening and supporting youth through crisis situations as they occur.
• Help a youth transition to heathier lifestyles by providing 1 to 1 support to accessing community services and natural supports.
• Acting as a liaison as needed between families, social workers, school representatives, doctors and other professionals involved with the youth.
• Assist youth in developing and implementing goal plans.
• Work with youth on building life skills to live successfully within the community.
• Provide referrals and support access to housing, food, clothing, hygiene, and other necessities.
• Assisting and connecting youth with health care supports
• Complete a variety of assessments with youth and documentation surrounding casework, goal planning and Critical Incident Reporting.
• Assist youth in the community with resumes, vocational skills, and obtaining educational resources.
• Participate in a rotating on-call schedule, including evenings and weekends, to provide timely support and respond to operational needs as required.
• Other duties as required.

Knowledge and Skill Expectations

• A post-secondary degree or diploma in the social sciences or human services field. Equivalent combination of education, experience and training will be considered.
• Minimum 2 years of direct work experience with vulnerable populations.
• Able to work flexible hours including the occasional weekends, events, and holiday coverage.
• Valid Class 5 Drivers License and Drivers Abstract.  
• Reliable vehicle as this position requires you to transport youth. 
• Knowledge of Foyer Model’s Philosophy and Operations, Housing First for Youth, and Harm Reduction Models.
• Excellent communication and collaboration skills.
• Able to provide a clear Criminal Record Check with vulnerable sector search and Child Intervention Record Check  

Reporting Relationship

This position reports directly to a Trellis Program Manager.

Join Our Team

The resounding impact we have on individuals and communities is thanks to our network of passionate, open minded and dedicated staff who are committed to the work they do everyday. We’re always growing and we’re looking for passionate people who want to grow with us! People who are eager to make an impact while continuing to grow their expertise. 

We appreciate your interest and thank all who apply, but only those selected for an interview will be contacted!