Community Manager

Hi. We’re Trellis.

Trellis works with young people, adults, families, and communities to unlock their potential and support their growth. We are focused on generational change by providing a spectrum of services for people of all backgrounds, including those with complex needs. Our programs improve access to resources, develop family and community supports and build people’s capacity to deal with life’s challenges.  

With our support, people from all walks of life are empowered to move beyond systemic barriers, cultivate great outcomes and reach their full potential. We’re Trellis – and we’re always growing! 

Our Values

Our values not only define who we are but also support Trellis to achieve our vision of everyone reaching their full potential.  

• Courage: We willingly embrace growth, and don’t see it as optional
• Empathy: We relentlessly care about the growth of others and won’t let anyone go unsupported
• Learning: We choose to grow through uncertainty, even when the status quo feels easier
• Impact: We go beyond what seems doable and prove that growth is possible.

Our Commitments

We are committed to fostering a culture of inclusion and connectedness, where everyone is welcomed. We believe in creating a workplace that celebrates diversity of our teams, our program participants and reflects the communities we serve. 

We are committed to active reconciliation in alignment with the Truth and Reconciliation Commission 94 calls to action and the United Nations Declaration on the Rights of Indigenous Peoples. Reconciliation is a highly valued and integrated part of our culture and work. Trellis’ reconciliation journey is intentional with meaningful engagement from team members both collectively and as individuals. 

What Trellis Offers

We provide people with meaningful work and are committed to offering equitable total compensation to all staff. This includes the following benefits which start from Day 1 of employment:  

• Flexible Health & Wellness Benefits including $2500 per year towards Mental Wellness
• RRSP Group Savings Plan based on tenure with Trellis Society
• Free and confidential support through the Employee & Family Assistance Program
• Paid Vacation (4 Weeks), 10 Sick Days, 5 Wellness Days and your Work Anniversary off
• Ability to swap statutory holidays for other days of importance to you
• Consistent Training & Development Opportunities
• Diversity and Inclusion embedded into everyday practice.

For more info on Trellis Society, visit www.growwithtrellis.ca or find us at @TrellisYYC on social media. 

The Role: Community Manager (Full-time)  

The Community Manager builds and strengthens Trellis’ presence and relationships within the community, helping ensure our services and initiatives continue to respond to the needs of children, youth, families, and the communities we serve.

Working closely with internal teams, community partners, and other stakeholders, the Community Manager develops and maintains strong relationships, identifies opportunities to strengthen community connections, and supports initiatives that enhance the impact and reach of Trellis’ services. They bring a strong understanding of community needs and help connect people, organizations, and resources to create meaningful outcomes.

The Community Manager also provides leadership and support to staff, helping teams work effectively and remain connected to the communities they serve. They contribute to planning, resource management, performance monitoring, and the implementation of Trellis’ strategic priorities, while helping identify opportunities for continuous improvement and community engagement.

This role is well suited to an experienced people leader who is energized by building relationships, engaging with diverse communities, developing partnerships, and turning community needs into meaningful opportunities for action. The ideal candidate combines strong leadership and organizational skills with a genuine commitment to strengthening the well-being of children, youth, families, and the broader community.

Key Tasks & Responsibilities

Program Management 

• Lead daily program operations and ensure services are safe, consistent and responsive to community needs.
• Set priorities for the team and hold staff accountable for quality work.
• Track program results and address performance gaps.
• Apply racial equity and reconciliation principles to program decisions.
• Strengthen partnerships with community agencies and improve how services are coordinated.
• Use feedback from participants and staff to improve programs.

Employee Development & Training 

• Recruit and onboard frontline staff and practicum students.
• Coach supervisors and staff through performance concerns and workplace issues.
• Guide staff on complex cases and difficult service decisions.
• Ensure required training is completed on time.
• Create development plans that help staff build skills and prepare for greater responsibility.

Administration & Budget 

• Prepare strong grant applications and clear reports for funders.
• Ensure programs meet contracts and approved service plans.
• Keep program records accurate and ready for audit.
• Submit performance data and incident reports on time.
• Use program results to improve services and shape new initiatives.
• Manage spending within approved budgets and flag risks early.

Knowledge and Skills Expectations

• Bachelor’s degree level in human services or equivalent of education and experience.
• A preference of 5 or more years’ experience in a supervisory/management position as well as experience working directly with children, youth, families, and the community.
• Experience supervising, supporting, and directing staff and volunteers.
• Proven history with providing cultural programming with positive outcomes.
• Strong leadership, problem solving, interpersonal, collaborative, and relationship building skills.
• Understanding and application of outcome measurement and logic models.
• Strong oral and written communication skills, including proposal writing, media relations and public speaking skills.
• Valid Class 5 Driver's License, reliable vehicle and clear driver’s abstract as this position may require you to drive clients.
• Able to provide a clear Criminal Record Check with vulnerable sector search and Child Intervention Record Check.

Reporting Relationship 

This position reports to a Program Director. 

Join Our Growing Team

The resounding impact we have on individuals and communities is thanks to our network of passionate, open minded and dedicated staff who are committed to the work they do everyday. We’re always growing and we’re looking for passionate people who want to grow with us! People who are eager to make an impact while continuing to grow their expertise. 

We appreciate your interest and thank all of those that apply, but only those selected for an interview will be contacted!