Dispatcher

Dispatcher

Department: Campus Police & Security Services

Location: Metropolitan Campus

Reports To:  Chief & VP, Police & Security

Recruitment Type:  External/Internal 

Requisition ID: req6930 

Employment Type: Full-Time Support Staff

Union Position: Union

Work Schedule: Monday - Friday: 3:00 pm - 11:00 pm

Number of Openings:  1

Job Description:

SUMMARY

Receive and transmit radio or telephone communications to deploy personnel and/or equipment.

DUTIES AND RESPONSIBILITES

Duties and responsibilities include but are not limited to:

• Conduct computerized criminal background checks and Bureau of Motor Vehicle (BMV) checks.
  
• Monitors all audio and video surveillance equipment.
  
• Maintains radio and incident logs.
  
• Routes and records all telephone calls.
  
• Enters classified information into the computer.
  
• Prepare detailed reports.
  
• Operates information/parking/security booth.
  
• Performs other related duties as assigned.  

REQUIRED QUALIFICATIONS:

• High school diploma or GED
  
• Must have a valid State Identification
  
• Ability to work effectively in stressful situations
  
• Skills in keyboarding, basic grammar, basic math basic level word processing ( MS Word) and basic level spreadsheet applications ( MS Excel)
  
• Ability to multi-task such as answering calls, questions, fingerprinting and entering data.
  
• Ability to work cooperatively and courteously with staff and the general public
  
• Ability to make rapid decisions
  
• Good verbal and written communication skills
  
• Must have sensitivity to respond appropriately to the needs of the community     

PREFERRED QUALIFICATIONS:

• Knowledge of office and clerical procedures and operations such as filing, sorting, entering statistics and records
  
• Ability to be mentally alert at all times while on duty and to remain calm under stress
  
• Ability to multi-task such as answering calls, questions, fingerprinting and entering data.
  
• Ability to work cooperatively and courteously with staff and the general public
  
• Communications certificate from either APCO, NECC, Tri-C Dispatch Academy or the equivalent

WORKING CONDITIONS  

Candidates must pass a background check, physical examination, and drug screening. Successful candidates must obtain the following certifications within 30 days of hire: L.E.A.D.S., C.C.H., and CPR. Must obtain APCO certification within 90 days of hire.  

This is a Full-time (1199/SEIU) Bargaining Unit Position, Grade 04.  Full-time (1199/SEIU) bargaining unit employees at Cuyahoga Community College will be considered first for vacant positions.  Target Hiring Rate:  Minimum salary $39,380/annually

Special Note: If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure. 

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume.  It is recommended that you have these documents ready to be attached electronically to the online application.  This system accepts only MS Word or PDF attachments.  Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Equal Opportunity Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.