Essential Responsibilities:
- Assist in the review, documentation, and investigation of all allegations of abuse and neglect, reportable incidents, notable occurrences, Part 625 events and occurrences, and non- reportable incidents.
- Assist with the filing of allegations of abuse and neglect, reportable incidents, notable occurrences, and Part 625 events and occurrences using the Incident Report and Management Application.
- Complete investigations and Investigative Reports as required.
- Develop and oversee completion of recommended actions and corrective action plans.
- Support the Director of Incident Management during non- business hours with Incident Management responsibilities as needed.
- Maintain current trainings relative to the performance of incident management responsibilities and as required.
- Develop an understanding of the Part 624/625 Handbook, commentary, and FAQs and provide support as appropriate.
- Complete all other tasks relative to incident management as assigned.
- Staff the on-call phone, on a rotational basis, during off-business hours.
Specific Knowledge, Skills and Abilities:
- Excellent organizational skills.
- Excellent data gathering and analytical skills.
- Ability to prioritize and problem solve; use good judgment,
- Excellent presentation and coaching skills.
- Must be able to adapt to various scenarios and work as a part of a team.
- Ability to demonstrate a high degree of self-direction and initiative.
- Ability to multitask.
- Professional presence.
- Articulate; strong oral and written communication skills.
- Computer skills: Windows, Word, PowerPoint, Excel, and Access.
- Travel is required when needed.
Experience and Licenses:
Must have a minimum of 5 years’ experience working in the ID/DD field.
Two years of experience in an Incident Management role, working for an OPWDD certified provider agency or CCO required.
Certification in Conducting Serious Incident Investigations (Level 1) preferred.
