TASKS AND RESPONSIBILITIES:
- Takes inbound phone calls from our clients/customers/patients to obtain patient billing/demographic information.
- Sort incoming return patient mail and return patient statements with info electronically.
- Researches and resolves each customer’s account thoroughly using patient files and various eligibility websites.
- Documents all contact with customer completely to ensure follow through is complete and all issues are resolved to the satisfaction of the customer.
- Updates multiple systems with patient info.
- Performs adjustments on accounts and recommends necessary changes to the supervisor.
- Completes all weekly / monthly reports according to schedule.
- Performs other tasks as assigned by the supervisor to support the goals of the organization.
- Meets monthly Performance/Audit goals.
